About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our Talent Operations team. Reporting to the Manager, TA Operations & Programs, this role will support our India and Portugal recruiting teams with scheduling and administrative support as well as global operations initiatives.
This position requires working during IST business hours.
This is an opportunity to join an agile, service first team, driving efficiencies, supporting scalability and processes and tools ensuring a high-level, candidate and hiring manager experience.
Key Responsibilities
- Support recruiters in India and Portugal with interview scheduling.
- Coordinate interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
- Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.
- Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.
- Provide great customer service for our internal and external stakeholders.
- Manage our pending joiner engagement process.
- Recruiting related administrative tasks as assigned by management.
Key Requirements
- Experience with high volume interview scheduling
- Comfortable working with data and proficiency with Excel, Word, and Outlook
- Excellent verbal and written communication skills
- Strong sense of urgency, good organizational skills, and multi-tasking capabilities
- Experience working within an Applicant Tracking System
- Ability to prioritize and meet deadlines in a rapidly changing environment
- Must be able to exercise good judgement and discretion; secure and maintain private and confidential information
- Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment
- Has a service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience
- Bachelor’s degree or equivalent work experience
Strongly Preferred
- Experience with Greenhouse
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
