CS Order Entry LATAM

DePuy Synthes is recruiting for a CS Order Entry LATAM, located in Bogota, Colombia or Mexico City, Mexico

Job Overview 

The CS Order Entry LATAM role plays a critical part in ensuring accurate, timely, and compliant order processing across the LATAM region for DePuy Synthes. This position supports the end-to-end order-to-cash process, working closely with customers, sales teams, supply chain, and logistics partners. The role is impactful because it directly influences customer satisfaction, order accuracy, and on-time delivery of medical devices that support patient care across the region. 

Key Responsibilities 

• Accurately enter, validate, and process customer sales orders in enterprise systems in accordance with established procedures and service-level agreements. 

• Review orders for completeness, pricing, product availability, and compliance with commercial and regulatory requirements. 

• Coordinate with supply chain, logistics, finance, and customer service teams to resolve order issues, backorders, returns, and delivery inquiries. 

• Communicate professionally with internal and external customers to provide order status updates and resolve discrepancies. 

• Maintain accurate order documentation and ensure data integrity within order management systems. 

• Support continuous improvement initiatives by identifying recurring order issues and opportunities to streamline processes. 

• Adhere to DePuy Synthes quality, compliance, and data privacy standards in all order entry activities. 

Qualifications 

Education 

• Required: Bachelor’s degree or equivalent experience in Business Administration, Supply Chain, Logistics, or a related field. 

• Preferred: Additional coursework or certification in supply chain, customer service, or operations. 

Experience and Skills 

Required: 

• 0–2 years of experience in customer service, order management, supply chain, or a related operational role. 

• Experience entering and managing orders in ERP or order management systems. 

• Strong attention to detail with the ability to manage high volumes of transactional work accurately. 

• Ability to work collaboratively in a fast-paced, deadline-driven environment. 

Preferred: 

• Prior experience supporting LATAM markets or regional order processing. 

• Familiarity with medical device, healthcare, or regulated industry environments. 

• Experience working cross-functionally with sales, logistics, and finance teams. 

• Knowledge of order-to-cash or supply chain processes. 

• Effective written and verbal communication skills. 

Other: 

• Languages: Fluent in Spanish; working proficiency in English is required. Portuguese is a plus. 

• Travel: Limited; primarily office-based role. 

• Certifications: None required. 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com