About the role

Aplyr's Quick Take

This role is about managing relationships with around 100 high-value clients to ensure they successfully use lemlist's platform. You'll focus on onboarding, driving product adoption, and identifying upsell opportunities to meet revenue targets. It's primarily an individual contributor role with a strong emphasis on customer engagement and retention.

Good fit

Ideal candidates have experience in customer success or account management, particularly in a SaaS environment. A proactive, sales-oriented mindset and excellent communication skills are essential for thriving in this role.

Worth noting

The company is bootstrapped and has seen rapid growth without external funding, which may appeal to those looking for stability and independence. The role also requires a strong focus on achieving specific revenue retention metrics, which could be a pressure point for some.

About lemlist

lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.

Bootstrapped from day one, we’ve grown from 0 to $50M+ ARR in 8 years without raising a single dollar. Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.

We’re building the next generation of outbound: AI-first, multi-channel, highly personalized, and deeply integrated into the way modern sales teams work.

And we’re just getting started.

Your Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

What You’ll Do

Customer Onboarding & Adoption

Led new clients through a structured and seamless onboarding experience.

Provide tailored training and best practices to help customers maximize the value of lemlist.

Proactively ensure customers integrate lemlist into their workflows for long-term success.

Account Management & Growth

Build and nurture strong relationships with key accounts to foster engagement and loyalty.

Monitor customer health metrics, identify risks early, and implement retention strategies.

Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.

Customer Success & Support

Be the trusted advisor for your portfolio, ensuring customers achieve their goals.

Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.

Gather customer feedback and provide insights to improve product development.

Retention & Expansion

Identify and execute upsell and cross-sell opportunities to increase account value.

Develop and implement targeted expansion strategies to achieve 110% NRR.

Drive renewals by ensuring customers see continued value in lemlist.

What We’re Looking For

✅ Fluency in English (Spanish will be a +) You’ll be working with international clients.

✅ Customer-first mindset You’re passionate about delivering outstanding customer experiences.

✅ Sales-driven approach You understand how to drive revenue through upsells and retention.

✅ Strong communication skills You excel at building relationships and simplifying complex ideas.

✅ Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.

✅ Experience in SaaS or Customer Success is a plus!

What You’ll Gain

Ownership of a high-value client portfolio in a fast-growing company.

Hands-on experience in customer success, retention, and revenue growth.

The chance to make a real impact by driving product adoption and customer satisfaction.

✨ A dynamic, international environment where innovation and collaboration thrive.

Recruitment process

Interview with Victoire (our TAM)

Meet with Tal (Team Lead KAM)

Business case + debrief (Yann Vp of Sales + Tal)

Meet with Charles (CEO)

Reference check

Offer

Skills & Tags

go rust ai product sales

Aplyr's read

lemlist is a dynamic sales automation platform that attracts tech-savvy professionals eager to innovate in personalized email outreach and lead generation.
Synthesized from recent postings & public sources

What's promising

•lemlist offers a cutting-edge platform for personalized email outreach, enhancing lead generation.
•The company is expanding, with recent hires across various roles, indicating growth opportunities.
•Focus on remote roles allows for flexible working conditions and access to global talent.

What to watch

•Highly competitive marketing technology space may pose challenges for differentiation.
•Rapid expansion could strain resources and impact company culture.
•Limited public information about long-term financial stability and profitability.

Why lemlist

•lemlist emphasizes personalization in email campaigns, setting it apart from generic automation tools.
•The platform's focus on user-friendly design appeals to non-technical users.
•Strong emphasis on remote work culture attracts diverse talent from around the world.

Aplyr’s read is generated by AI from public sources. Was it useful?

About lemlist

lemlist

lemlist.com

View company

lemlist is a sales automation platform designed to help businesses create personalized email outreach campaigns and improve their lead generation efforts.