About the role

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Are you passionate about helping customers learn and adopt new tools?

Do you thrive in dynamic, creative environments?

Amplitude's Customer Education team is seeking a Technical Trainer / Customer Success Trainer to enable our customers to maximise the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.

You will...

Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact
Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
Support internal enablement: Provide product training for Amplitude team members as needed.
Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

You'll be a great addition to the team if you have:

Experience in a Trainer, Customer Success Manager or other customer facing enablement role
Strong experience working in the SaaS or AI space
Fluent in English and French. Other European languages are a plus
Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions
Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content
The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences
A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team
Willingness to travel across the EMEA region, with occasional global travel

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By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Skills & Tags

go ai data analytics product design marketing

Aplyr's read

Amplitude is a leader in product analytics, attracting talent keen on driving user engagement through data insights. It's ideal for those passionate about digital optimization.
Synthesized from recent postings & public sources

What's promising

•Amplitude's platform is pivotal for businesses seeking to enhance user engagement through data-driven insights.
•The company is expanding its engineering and data science teams, indicating robust growth and innovation.
•Amplitude offers diverse roles across global locations, appealing to multilingual professionals.

What to watch

•The competitive analytics market may pressure Amplitude to continuously innovate to maintain its edge.
•High specialization in roles could limit opportunities for generalists seeking broader responsibilities.
•Limited public information about work-life balance and company culture could concern potential applicants.

Why Amplitude

•Amplitude specializes in product analytics, setting it apart from general analytics firms.
•The company emphasizes data-driven decision-making, attracting professionals focused on leveraging analytics for growth.
•Amplitude's commitment to multilingual hiring reflects its global market reach and diverse customer base.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Amplitude

Amplitude

amplitude.com

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Amplitude is a product analytics platform that helps businesses understand user behavior and optimize their digital products. By providing insights into user engagement and retention, Amplitude empowers companies to make data-driven decisions that enhance user experiences and drive growth.