About the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Team Lead Customer Contact Center__
In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.
The work model for the role is: hybrid, #LI-Hybrid
Hybrid or fully remote work depends on the candidate location
Main stakeholders are ABB customers and internal customer.
You will be mainly accountable for:
Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
Qualifications for the role
You enjoy working with International team and the technology market
Ability to demonstrate your experience in Customer service via multiple channels (phone, web, e-mail, chat)
Possess an enhanced knowledge of computer including MS Office, Salesforce
You are detail oriented and passionate about customer relations
You are at ease communicating in English and German. Advanced knowledge in French language will be beneficial
More about us
ABB offers:
• Wide learning and development opportunities
• Supportive and friendly international team
• Various benefits provided by ABB and partner companies, incl. health insurance, sport compensation, free parking etc.
For more information, please contact Talent Partner Eleri Kartau, +372 5680 1332
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Aplyr's read
ABB blends cutting-edge robotics and automation with a commitment to sustainability, attracting tech-driven professionals eager to shape the future of industry.
What's promising
- •ABB is a leader in industrial automation, offering robust career growth in a future-focused sector.
- •The company's commitment to sustainability aligns with global environmental priorities, appealing to eco-conscious professionals.
- •ABB's diverse roles, from engineering to legal services, provide varied career paths.
What to watch
- •The complexity of ABB's global operations may lead to bureaucratic challenges.
- •Frequent restructuring can create uncertainty about job stability.
- •Limited public information about work-life balance at ABB.
Why ABB
- •ABB's integration of robotics with electrification is a key differentiator in industrial innovation.
- •The company's global presence offers international career opportunities and exposure.
- •ABB's focus on sustainable solutions differentiates it from traditional industrial firms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ABB
ABB is a global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The company operates in robotics, automation, and electrification.
