Guest Services Representative

Confirmed live in the last 24 hours

JLL

Winnipeg, MB

On-site

Posted May 6, 2026

Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Representative – JLL

What this job involves:

We are seeking an enthusiastic Guest Services Representative (permanent part-time) who is committed to delivering exceptional customer experience. This role is central to fulfilling JLL's mission of continually striving to surprise and engage consumers and retailers by consistently delivering a superior customer experience. As the face of our shopping centre, you will create memorable interactions while managing daily operations at Guest Services. This position offers the opportunity to be at the heart of the customer journey, building lasting relationships with both shoppers and retailers while contributing directly to the centre's success and reputation.

What your day-to-day will look like:

Greet and assist guests professionally by providing directions, information about store locations, amenities, and answering questions about centre services and promotional activities
Manage gift card sales and transaction reconciliation with accuracy while maintaining efficient service during peak shopping periods
Build and maintain strong relationships with retailers by educating them about centre services and staying informed about their merchandise, sales, and special events
Support the Marketing Director with promotional events including ballot distribution and collection, sorting, gift-with-purchase programs, and special event coordination
Project a positive attitude in all communications, whether by phone or in person, ensuring every customer interaction is courteous and efficient
Maintain comprehensive knowledge of the shopping centre's facilities, services, resources, and Crisis Management Manual procedures
Participate in special projects and assume additional duties as assigned to support overall centre operations

Required Qualifications:

Demonstrated commitment to excellent customer service with a positive, friendly, and approachable demeanor
Strong written and oral communication skills with the ability to interact professionally with shoppers, retailers, management, and service providers
Proven ability to work efficiently in a fast-paced environment while multitasking and maintaining high professionalism
Demonstrated conflict resolution and management skills with a solution-focused approach
Availability to work weeknights, weekends, and day shifts as required
Proactive mindset with strong problem-solving abilities

Preferred Qualifications:

Multilingual abilities (an asset for serving diverse customer base)
Previous experience in retail, hospitality, or customer service environments
Familiarity with point-of-sale systems and transaction processing
Knowledge of shopping centre operations and promotional activities
Experience supporting marketing events or promotional campaigns

Location:

On-site –Winnipeg, MB

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.