About the role

Position Overview

As an Operations Manager, you’ll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the House and Markdowns, and assisting in all areas of store operations as needed.
You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

A Day in the Life

FOCUS OF POSITION:

Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

RESPONSIBILITIES:

Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner
Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor
Managing the overall execution of operations and receiving SOPs, including the continuous flow process
Review operational reports and records to ensure adherence to company policies and procedures
Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory
Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning

SKILLS AND COMPETENCIES:

Ability to provide outstanding customer service
Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
Ability to manage service operations effectively
Ability to process information/merchandise through computer system and register system
Ability to maintain a fair, consistent set of standards as they apply to work force
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to maintain records and documentation pertaining to work force
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
Ability to utilize computerized scheduling and reporting software

You'll Come With

3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with experience in Store Operations, HR and Asset Protection•
Ability to work a flexible schedule; including early morning, nights, weekends, holidays
Ability to lift and move boxes weighing 50 lbs. or more
Comfortable utilizing scheduling and reporting computer software
Travel required – as needed

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $26.15 - $34.85

Aplyr's read

Burlington Stores thrives as a leading off-price retailer, attracting employees who excel in fast-paced environments and enjoy delivering value-driven customer experiences.
Synthesized from recent postings & public sources

What's promising

•Burlington's off-price model offers consumers brand-name products at significant discounts, driving consistent customer traffic.
•The company is expanding its footprint, creating numerous job opportunities across various roles and locations.
•Burlington's focus on cost efficiency and inventory management supports its competitive pricing strategy.

What to watch

•The retail sector's volatility can impact Burlington's sales and profitability, especially during economic downturns.
•High turnover rates in retail roles may affect team stability and customer service quality.
•Intense competition from other off-price and discount retailers poses a challenge to market share growth.

Why Burlington Stores

•Burlington's business model focuses on offering a treasure-hunt shopping experience, appealing to bargain hunters.
•The company operates without an online sales platform, emphasizing in-store experiences.
•Burlington's flexible buying strategy allows quick adaptation to market trends and consumer preferences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Burlington Stores

Burlington Stores

burlington.com

View company

Burlington Stores, Inc. is a national off-price retailer of apparel and home products, offering a wide selection of brand-name merchandise at discounted prices.