Director, Servicing & Collections

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. 

 

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

 

COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. 

JOB SUMMARY: The Director, Servicing & Collections, is accountable for the performance of the loan portfolio across the full servicing lifecycle. This role owns strategy development and execution oversight across primary servicing, early and late-stage collections, and default recoveries with a relentless focus on portfolio outcomes, cost efficiency, and continuous improvement. The Director, Servicing & Collections, leads vendor strategy and governance, holding third-party servicers accountable to aggressive performance targets while driving data-informed operational enhancements. This role combines strong analytical rigor with executive presence, influencing internal stakeholders and external partners to deliver superior results.