About the role

Aplyr's Quick Take

This role is about leading a team of Technical Support Engineers to provide top-notch support for Cursor's users. You'll be hands-on in solving complex issues, mentoring your team, and improving support processes, all while working in a fast-paced startup environment.

Good fit

Ideal candidates are experienced Technical Support Engineers who have moved into leadership roles and thrive in dynamic settings. A background in SaaS or developer tools, along with strong problem-solving skills, will help you succeed here.

Worth noting

This is the first Technical Support Engineering Manager position at Cursor, indicating a significant opportunity to shape the support function from the ground up. The flat organizational structure may appeal to those who prefer a less hierarchical work environment.

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

About the Role

We’re hiring the first Technical Support Engineering Managers to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.

Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.

What you’ll do

Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
Drive operational excellence by improving workflows, building automations, and streamlining tooling.
Champion documentation and knowledge sharing to empower both customers and teammates.

You may be a fit if

Prior experience as a Technical Support Engineer or in a hands-on technical support role.
Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Self-starter with curiosity, creativity, and a bias for action.

Skills & Tags

go ai ios product design

Aplyr's read

Cursor is revolutionizing the developer experience with its AI-powered code editor, attracting a diverse team from engineering to strategic roles across industries.
Synthesized from recent postings & public sources

What's promising

•AI-powered tools significantly enhance developer productivity and code quality.
•Diverse hiring across roles indicates robust company growth and expansion.
•Focus on strategic roles suggests strong emphasis on market positioning and partnerships.

What to watch

•Highly competitive market with numerous AI code editing solutions.
•Rapid expansion may strain company resources and culture.
•Success depends on continuous innovation to stay ahead in technology.

Why Cursor

•Specializes in AI-enhanced coding, differentiating from traditional code editors.
•Offers roles across diverse sectors, including public and healthcare.
•Strong emphasis on strategic enterprise and regional leadership roles.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cursor

Cursor

cursor.com

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Cursor is a platform designed to enhance the coding experience by providing an AI-powered code editor that assists developers in writing and understanding code more efficiently.