Senior Customer Service Executive

Reporting to the SEA Customer Service Manager, you will ensure timely and complete processing of customer orders following purchase order requirements. You will manage IC customer enquiries and claims within defined timelines. Additionally, you will support the sales and commercial team through logistics coordination and after-sales administration.

Responsibilities

• You'll process all incoming purchase orders from customers against supply charter and provide acknowledgement promptly
• You will need to follow-up with relevant stakeholders to ensure delivery is made following the requested date which is agreed with customers
• You will need to provide update to customers on purchase order delivery progress as scheduled. Information to include material availability status, any delivery risk and possible mitigation actions
• Ensure all purchase order deliveries are complete with required documentation –COA, Invoice, Packing List, SDS and color chips
• Work with Logistics team to ensure sea or track shipment delivery as scheduled
• Process compliance and Documentation
• Report & KPI monitoring
• Train CS team members, supporting knowledge sharing and skill development
• Recommend process improvements to reduce manual work, error and cycle time

Qualifications

• Minimum 5 years working experience with matrixed organization (manufacturing environmental is preferable) and delivering quality results.
• Capable in managing stakeholders with influencing ability at all levels in the organization.
• Strong customer relationship management or customer marketing experience, ideally from consumer goods industry.
• Experience with supply chain management and manufacturing planning are advantageous.
• Knowledge of and experience from chemical / paint industry are advantageous
• Good command of English, both spoken and written
• Capable in handling stress and work under tight date line
• Committed to assigned work and willing to take on additional tasks.

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.