Global Order-to-Cash (O2C) Process Lead

As the Global O2C Process Lead, you will steward our PPG Global Template for Order-to-Cash – governing standards, driving adoption, and shaping how order-to-cash operates across implementations and business-as-usual. You’ll partner with the IT Center of Excellence, super users, and business stakeholders to translate requirements into globally consistent, compliant, and scalable O2C processes in SAP S/4HANA. You’ll own the O2C process blueprint, evaluate change requests, run impact assessments end-to-end, and guide teams through design, deployment, and stabilization. In BAU, you’ll tackle escalations, coach process owners, maintain documentation, and continuously improve KPIs. You will be based on a hybrid/remote schedule and report to the Associate Director.

Key Responsibilities: 

• Own and maintain the Global Template for O2C (Order-to-Cash) processes, ensuring global consistency, compliance, and best practices

• Lead governance and process standardization, setting and enforcing global O2C policies and frameworks

• Support ERP implementations, guiding design, deployment, and adoption of standardized processes

• Collaborate with IT Center of Excellence, super users, and business stakeholders to assess requirements and manage system capabilities within template standards

• Evaluate process changes and enhancements, conducting impact assessments and ensuring end-to-end alignment

• Provide expert guidance for business-as-usual order-to-cash requests, addressing escalations and driving continuous improvement

• Maintain process documentation and support training and knowledge sharing

• Monitor O2C Key Performance Indicators to identify improvement opportunities and strengthen process efficiency 

Qualifications:  

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Supply Chain, or related discipline 

• 7+ years of progressive Order-to-Cash experience, including order management, fulfillment, billing, invoicing, and customer management, with deep expertise in pricing configuration and governance, including at least one full-cycle SAP S/4HANA deployment in the O2C domain

• Hands-on experience with SAP S/4HANA modules relevant to O2C processes, and exposure to tools like Signavio (or similar ) for process modeling

• Strong understanding of global O2C processes, internal controls, and reporting requirements

• Proven track record in process standardization, governance, or template management

• Proven ability to influence without authority in a matrixed environment; skilled with cross-functional stakeholders (Commercial, Sales, Finance, Compliance, Tax, etc.)

• Strong analytical skills; able to define and monitor O2C KPIs and translate insights into improvements

• Clear, concise cross-cultural communicator – comfortable leading presentations, workshops, and making governance decisions

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.