About the role
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Join Us as a Command Center Specialist (fully remote)
Drive real-time decisions. Protect performance. Keep operations running.
At Health Advocate, we’re on a mission to make healthcare easier to understand and easier to use—and that starts with operational excellence behind the scenes. As a Command Center Specialist, you’ll be at the center of it all, monitoring real-time performance, identifying risks, and taking action to ensure our service operations run smoothly 24/7.
This is a high-impact, fast-paced role where your ability to think critically, act quickly, and collaborate effectively will directly support our teams and the members we serve.
If you thrive under pressure, love working with data, and want to play a key role in maintaining business continuity, this could be the perfect fit.
What You’ll Do: Your Roadmap to Impact
In this role, you’ll support real-time operations by:
Monitoring Performance & Identifying Risk
- Track KPIs, call demand, service levels, and staffing conditions in real time
- Proactively identify performance risks and take action to stabilize operations
Driving Real-Time Decision Making
- Make quick, data-driven decisions to optimize service levels and cost efficiency
- Reallocate resources, request backfill support, and adjust staffing based on demand
Acting as the Operational Nerve Center
- Serve as a liaison between Technology, Operations, and Leadership during outages or disruptions
- Monitor external events (weather, regional disruptions, etc.) and coordinate response plans
Supporting Workforce Optimization
- Manage real-time staffing needs and respond to short-term operational requests
- Monitor automated staffing tools, alerts, and system-driven processes to ensure alignment
Communicating with Clarity & Urgency
- Provide real-time updates on performance, risks, and operational changes
- Share staffing opportunities and collaborate across teams to drive resolution
Driving Continuous Improvement
- Maintain detailed logs of actions and decisions
- Identify trends and recurring issues to improve staffing strategies and processes
Who You Are: The Specialist We’re Looking For
A Fast Thinker with Strong Judgment
- You can quickly assess situations, prioritize actions, and make confident decisions
A Data-Driven Problem Solver
- You’re comfortable analyzing performance data and translating it into real-time action
A Calm, Composed Operator Under Pressure
- You maintain focus and professionalism—even in high-stakes or urgent situations
A Collaborative Communicator
- You work effectively across teams, clearly conveying information and next steps
What You Bring
Experience That Sets You Apart
- 2+ years in a fast-paced customer service, operations, or workforce management environment
- Experience working with real-time performance metrics and making quick decisions
Technical & Analytical Skills
- Strong understanding of KPIs, call center dynamics, and workforce management principles
- Proficiency in Microsoft Office, especially Excel
Core Capabilities
- Ability to multitask, prioritize, and document decisions accurately
- Strong situational awareness and risk identification
- Ability to adapt quickly in a 24/7 operational environment
Preferred Experience
- Experience in call center operations, workforce management, or analytics
- Exposure to cross-functional collaboration across operations and technology teams
Why Health Advocate?
- Fully remote work (we provide the equipment you need)
- A fast-paced, high-impact role with real-time decision-making responsibility
- Collaborative culture focused on problem-solving and operational excellence
- Career growth opportunities in operations, workforce management, and analytics
- Competitive compensation salary starting at $35,000 annually
- Full benefits package, including:
- Medical, dental & vision
- Tuition assistance
- 401(k) with company match
- PTO & paid holidays
Your Next Move
Ready to be at the center of real-time operations and make an immediate
impact?
If you’re energized by fast-paced environments and want to play a critical role in keeping operations running smoothly, we’d love to meet you.
Apply today to join Health Advocate as a Command Center Specialist.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2023:
National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
Communicator Award of Distinction: October 2019 Broker News
MarCom Awards: Gold, COVID Staycation Ideas brochure
MarCom Awards: Platinum, 2021 Well-being Calendar
Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
Aplyr's read
Health Advocate empowers individuals by simplifying healthcare navigation, attracting professionals passionate about personalized support and innovative solutions in a complex industry.
What's promising
- •Health Advocate offers a unique service by simplifying healthcare navigation for individuals.
- •The company is expanding, as shown by recent diverse hiring across roles.
- •Employees can make a direct impact on client health outcomes.
What to watch
- •Navigating healthcare complexities can be stressful and demanding for employees.
- •The company operates in a highly regulated industry with constant policy changes.
- •Limited public information about employee satisfaction and company culture.
Why Health Advocate
- •Health Advocate provides personalized advocacy, setting it apart from traditional healthcare providers.
- •The company integrates emotional wellness support into its services.
- •It offers a broad range of roles, from health screeners to emotional wellness counselors.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Health Advocate
Health Advocate provides personalized healthcare advocacy and support services to help individuals navigate the complexities of the healthcare system.
