About the role

Aplyr's Quick Take

This role is about onboarding new Dutch-speaking restaurant clients to Lightspeed's POS software through virtual training sessions. You'll be delivering product training, ensuring customer satisfaction, and adapting your approach to different learning styles. It's primarily an individual contributor role focused on customer interaction.

Good fit

Ideal candidates have strong customer service skills, preferably with a background in hospitality, and can thrive in a fast-paced environment. Experience in training or onboarding is a plus.

Worth noting

The role emphasizes adaptability and relationship-building, which may be challenging for those who prefer a more structured environment. It's also focused on a specific market (Flemish-speaking), which could limit broader career mobility.

We are looking for a full-time Dutch-speaking Implementation Consultant to join our Launch Services team in Ghent (Dutch - Flemish speaking market).

In this role, you will be responsible for delivering product orientation and training sessions to new Dutch-speaking Lightspeed Restaurant customers through virtual onboarding sessions. Your goal is to ensure customers fully understand the POS software and feel confident to successfully set up and launch their business operations.

To succeed in this role, you bring strong customer service experience, a background in hospitality is highly valued, and you thrive in a fast-paced, high-energy environment where adaptability is key.

What you’ll be responsible for

Act as a Lightspeed product expert, delivering engaging virtual onboarding sessions to new and existing customers in the BE market.
Train customers on specific product features based on their workflows and operational needs.
Lead one-on-one and group training sessions, adapting your approach to different skill levels and learning styles.
Build and maintain strong relationships with customers to support their success, satisfaction, and growth.
Ensure a high level of customer satisfaction throughout the post-sales journey, including onboarding, follow-ups, and handover to support teams.
Create and manage documentation related to onboarding processes and product training.
Continuously develop your knowledge of Lightspeed’s core products and add-ons.
Participate in team meetings to collaborate, share best practices, and exchange product knowledge.
Work closely with Implementation Specialists, Coordinators, and other internal teams to ensure a smooth and timely launch for customers.

What you’ll bring to the team

Experience in customer-facing roles (ideally within B2B or B2C environments)
Experience in the restaurant or hospitality industry
Experience delivering training, onboarding, or educational sessions
Ability to quickly learn, understand, and explain technical concepts
Fluency in Dutch (spoken and written)
Good communication skills in English (spoken and written)

Nice to have (but not required)

Skills & Tags
node go ai data product sales

Aplyr's read

Lightspeed Commerce empowers retailers with cloud-based tools for seamless sales and inventory management, attracting tech-savvy professionals passionate about retail innovation.
Synthesized from recent postings & public sources

What's promising

•Lightspeed Commerce offers a comprehensive platform integrating POS, e-commerce, and inventory management for retailers.
•The company has a strong focus on innovation, hiring roles like AI Marketing Technologist and Analytics Engineer.
•Recent expansions in European markets highlight Lightspeed's commitment to global growth.

What to watch

•The competitive landscape in retail technology poses challenges for differentiation and market share.
•Frequent executive roles suggest potential instability or restructuring at senior levels.
•Limited public information about employee satisfaction and company culture.

Why Lightspeed Commerce

•Lightspeed's platform uniquely integrates multiple retail functions into a single cloud-based solution.
•The company emphasizes multilingual support, hiring roles like Flemish and Dutch-speaking consultants.
•Lightspeed's focus on both hospitality and retail sectors broadens its market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?