About the role

We’re rethinking homes for how people really live, and we’re looking for a UK Logistics Operations Coordinator to join our team to help shape the future of living - one thoughtful detail at a time.

Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint.

This is a 1-year contract, fully remote role based in Malaysia, supporting our UK logistics operations.

What you'll be doing: 

Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.
Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.
Monitor shipment status and update customers or stakeholders when required.
Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
Support customers through email, phone calls, and ticketing systems with clear and professional communication.
Assist with operational reporting, tracking, and administrative tasks.
Support team projects and process improvements to improve operational efficiency and customer experience.

What you’ll need to succeed:

Good command of English, both written and spoken.
1–2 years of experience in logistics, operations, customer service, supply chain, or related work environments.
Comfortable coordinating with external vendors, delivery partners, and internal stakeholders.
Strong problem-solving skills and ability to stay calm in fast-paced situations.
Customer-focused mindset with good communication skills.
Comfortable using systems and operational tools such as TMS, WMS, ERP, or ticketing platforms.
Detail-oriented and able to manage multiple tasks accurately.
Diploma or Degree in Logistics, Supply Chain, Business, or related fields is preferred

Working Hours:

This role supports the UK market and follows the below schedule:

1pm – 10pm MYT (Non-Daylight Savings)
2pm – 11pm MYT (Daylight Savings)

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

Skills & Tags

go ai data design

Aplyr's read

Castlery is a design-focused furniture brand attracting professionals in logistics, marketing, and sales who value stylish, affordable home furnishings.
Synthesized from recent postings & public sources

What's promising

•Castlery offers a diverse range of stylish, affordable furniture appealing to design-conscious consumers.
•The company is expanding globally, creating opportunities in logistics, marketing, and sales across multiple regions.
•Focus on quality and design helps Castlery stand out in the competitive furniture market.

What to watch

•Limited public information about the company's financial health and long-term stability.
•Potential challenges in scaling operations while maintaining product quality and customer satisfaction.
•High competition in the direct-to-consumer furniture market could impact growth and market share.

Why Castlery

•Castlery's direct-to-consumer model allows for competitive pricing without compromising on design.
•The brand emphasizes a seamless blend of style and affordability, catering to modern consumers.
•Global expansion efforts highlight Castlery's ambition to become a leading international furniture brand.

Aplyr’s read is generated by AI from public sources. Was it useful?