Bid Desk Manager

Role Summary/Purpose: 

The Bid Desk Manager leads enterprise-wide competitive bidding events (RFx and e-auctions) across all business units. This role serves as a key liaison between Business stakeholders, Sourcing leaders, P2P/S2P teams, and Suppliers to deliver compliant, efficient, and value-driven procurement outcomes. The role owns bid event execution, governance and controls, stakeholder enablement, reporting, and continuous improvement—including identification of automation/AI opportunities.

 Essential Responsibilities: 

Bid Event Leadership (RFx / e-Auctions)

• Serve as the primary liaison among internal requesters, Sourcing, P2P/S2P teams, and suppliers for competitive bidding activities.
• Lead end-to-end execution of competitive events, including RFx development, supplier communications, event administration in Coupa, and multiple e-auction formats.
• Coordinate bid analysis, supplier evaluations, and result communications; provide clear award recommendations aligned to business requirements.
• Negotiate with designated suppliers for quick-bid commodities and document saving outcomes per policy.

Opportunity Identification & Value Delivery

• Analyze historical purchase data and tail-spend to identify, prioritize, and expand opportunities for competitive bidding.
• Drive procurement initiatives that improve cycle time, productivity, and total cost by introducing and sustaining supplier competition through bidding.

Governance, Risk, Controls & Compliance

• Establish, monitor, and enforce controls supporting a compliant competitive bidding process.
• Monitor and review Procurement and Sourcing controls and compliance; ensure appropriate approvals and documentation are maintained.
• Monitor process workflows to support timely requisition submissions and clean handoffs across the S2P/P2P lifecycle.

Stakeholder Support & Customer Service

• Provide Tier-2 customer care support for escalations, complex inquiries, and issue resolution related to sourcing events and purchasing workflows.
• Partner cross-functionally with S2P and Business teams to streamline purchasing processes and improve the end-user experience.

Reporting, Supplier Performance & Enablement

• Develop and maintain various dashboards and reports for multiple commodities such as cycle time, participation, compliance, savings, exceptions and supplier performance
• Conduct quarterly supplier performance/feedback calls with designated suppliers to drive service and process improvements.
• Deliver training and awareness sessions for suppliers and internal stakeholders on process changes, expectations, and compliance requirements.

Continuous Improvement, Automation & Innovation

• Lead process improvement initiatives to reduce manual effort, eliminate redundancies, and strengthen controls.
• Identify and propose automation/AI opportunities to improve efficiency, data quality, and customer experience.

Contracting Support

• Create non-strategic contract records for specific commodities by completing required metadata fields in the CLM tool and ensuring alignment with sourcing outcomes.

Qualifications/Requirements: 

• Education: Bachelor’s Degree in Commerce/ Finance or related field (or equivalent business-related experience).
• Experience: 7+ years procurement/sourcing/bid management experience (or 5+ years with a post-graduate degree).
• Baseline requirement: 5+ years Procurement or Sourcing experience.
• Tools: Proficiency with Coupa/Ariba or comparable tools and MS Office (Excel, PowerPoint, Word).
• Advanced analytical skills and basic negotiation capabilities with demonstrated experience managing competitive bid events (RFx and e-auctions)
• Strong interpersonal, written, and verbal communication skills
• Ability to work independently and effectively manage multiple stakeholders and priorities with little supervision

 Desired Characteristics: 

• Experience within Financial Service or Banking Industry
• Proven strong facilitation skills and experience delivering presentations
• Proven quantitative, analytical and basic negotiation skill set
• High enthusiasm and desire to work in fast paced, ever changing environment
• Proven ability to manage complex initiatives across multiple teams/platforms
• Effective project management skills with the ability to manage multiple workstreams and stakeholder groups.
• Experience with Coupa ERP platform integrated within S2P/P2P environments.
• Continuous improvement and operational excellence mindset; experience driving standardization and automation.