About the role

Aplyr's Quick Take

This role is primarily about selling and renewing contracts for a client’s products or services, focusing on customer engagement through high-volume outbound communication. It's an individual contributor position that requires mastery of product knowledge and the ability to manage customer concerns and objections.

Good fit

Ideal candidates will have a background in sales, particularly in customer acquisition or account management, and should be comfortable with a fast-paced, high-contact environment. Fluency in both English and Japanese is essential.

Worth noting

The role involves a significant amount of outbound communication, which may not suit everyone. Additionally, the emphasis on managing competitive pressures and objections could indicate a challenging sales environment.

Job Title:

Sr. Specialist, Customer Acquisition

Job Description

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
Work with a team and report directly to a Sales Manager

Location:

JPN Tokyo-Kinshi-cyo

Language Requirements:

English (Required), Japanese (Required)

Time Type:

Full time

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

View company

Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.