About the role
Job Title:
Specialist, Customer AcquisitionJob Description
The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.
Serve as the primary point of contact for assigned partners.
Conduct regular business reviews to align goals, performance, and action plans.
Create joint business plans with partners to drive pipelines, revenue, and market expansion.
Identify opportunities for upselling, cross-selling, and co-selling with partners.
Monitor partner performance against agreed KPIs and take corrective actions where required.
Execute MQL lead as assigned to respective countries.
Drive partner-led sales motions and support partners through the entire sales cycle.
Collaborate with internal sales teams to co-sell into key accounts.
Forecast partner revenue accurately and track ongoing deal progress.
Equip partners with product, technical, and sales knowledge needed to be successful.
Coordinate training programs, workshops, and certifications.
Ensure partners understand product updates, competitive positioning, and value propositions.
Work with partners to develop and execute co-marketing campaigns.
Promote partner-led events, webinars, and demand-generation activities.
Support partners in building strong market presence and brand alignment.
Ensure partners adhere to company policies, programs, and compliance requirements.
Manage partner onboarding processes to ensure smooth activation.
Use CRM tools to track partner engagements, opportunities, and overall business health.
Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.
Provide partner feedback to product and leadership teams for continuous improvement.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English (Required)Time Type:
Full time2026-05-31Aplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.