Standardized Patients

Job Profile:

Administrative Operations Specialist 1 Non-Exempt

Job Family:

Administrative Operations

Time Type:

PRN

Max Pay – Depends on experience:

$30.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with routine queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Standardized Patients (SPs) at the John Shufeldt School of Medicine and Medical Engineering are key contributors to simulation-based medical education, working under the direction of the Senior Academic Coordinator to support high-quality, consistent, and human-centered learning experiences.

SPs portray patients, family members, and other roles across teaching and assessment activities, including clinical skills training, physical exam training, communication, and Objective Structured Clinical Examinations (OSCEs). SPs are trained, coached, and calibrated by the SP Educator to ensure accurate case portrayal, reliable learner assessment, and meaningful feedback aligned with competency-based medical education. In addition to traditional clinical encounters, SPs may participate in simulations involving point-of-care ultrasound (POCUS), digital health tools, and AI-assisted clinical workflows, reflecting the school’s innovation-focused approach.

Hourly Pay Range: $25.00 to $30.00/hour; DOE

Essential Duties:

Case Portrayal & Simulation Participation

• Accurately portray assigned cases, including: 

  • Medical history, symptoms, and physical findings 

  • Emotional tone, affect, and communication style 

• Participate in a range of simulation modalities, including: 

  • Clinical skills training and OSCEs 

  • Interprofessional and team-based simulations 

  • Technology-enhanced encounters (e.g., POCUS-guided exams, AI ambient listening, digital documentation workflows) 

• Perform roles in both highly standardized and adaptive scenarios while maintaining consistency across learners 

Feedback & Learner Assessment

• Provide structured, behaviorally specific verbal and/or written feedback to learners as trained by the Senior Academic Coordinator

• Emphasize patient-centered communication, professionalism, and clinical reasoning in feedback delivery 

• Accurately complete checklists and rating tools aligned with CBME frameworks and OSCE assessment standards 

• Apply calibration standards to ensure fairness, reliability, and validity in learner assessment 

• Contribute to a psychologically safe learning environment that supports reflection and growth

Training, Calibration & Continuous Improvement

• Participate in required SP training led by the Senior Academic Coordinator, including: 

  • Case portrayal accuracy and standardization 

  • Feedback delivery as a teachable, core skill 

  • Calibration for scoring and assessment consistency 

• Engage in ongoing coaching and performance improvement processes 

• Adapt to evolving simulation modalities, including integration of new technologies and educational innovations 

Simulation Operations & Program Support

• Assist with simulation setup and reset (e.g., room preparation, equipment setup, supply restocking) 

• Follow protocols for use of simulation technologies (e.g., video capture, ultrasound devices, hybrid simulation tools) 

• Collaborate with leaders and simulation staff to ensure smooth execution of sessions 

Professional Expectations

• Maintain confidentiality of all student performance, case materials, and assessment content 

• Demonstrate professionalism, reliability, and punctuality 

• Engage respectfully with learners, faculty, and staff 

• Contribute to an educational environment that values innovation, collaboration, and continuous improvement 

• Proficient in verbal and written communications with students, faculty, and staff

Physical & Performance Requirements

• Willingness to wear a hospital gown (over undergarments) when required 

• Comfort being observed live and/or recorded 

• Ability to perform repetitive scenarios with consistency

Desired Qualifications:

• Experience as a standardized patient or in simulation-based education 

• Background in healthcare, education, theater, or communication 

• Experience providing structured feedback in educational settings 

• Comfort participating in repeated physical examinations (as appropriate and consented) 

• Ability to maintain objectivity and minimize bias in portrayal and evaluation

Working Environment:

• Simulation center, clinical skills labs, and classroom settings 

• Working in technology-enhanced learning environments including cameras, microphones, ambient AI, AI assessments, and medical imaging.

• The primary work location is the Downtown Phoenix campus 

• In-person role on Tuesday and Thursday afternoons from 12:00-5:00 PM for first year students and Monday afternoons 12:00-5:00 PM for second year students. Virtual training sessions will also be required.

• Ability to: 

  • Sit, stand, and move for extended periods 

  • Get on/off an exam table 

• Flexible scheduling aligned with curricular activities (including OSCE periods) 

• Ongoing supervision, training, and coaching

Department Statement:

The John Shufeldt School of Medicine and Medical Engineering at Arizona State University, a flagship component of the broader ASU Health initiative, is boldly re-imagining medical education by merging clinical medicine, biomedical science, engineering, and technology into one integrated student experience. Built from the ground up for today’s health-care challenges, the school trains physicians who not only provide exceptional patient care but also lead innovation, applying artificial intelligence, advanced diagnostics, and human-centered design to transform the future of medicine.

Currently located on ASU’s Tempe campus, the Shufeldt School of Medicine will be headquartered on the Downtown Phoenix campus with operations transitioning in Spring 2026. The school has received preliminary accreditation from the Liaison Committee on Medical Education (LCME) and is preparing to welcome its inaugural class in Fall 2026.

By educating physician-engineers fluent in medicine, engineering, and the humanities, the John Shufeldt School of Medicine and Medical Engineering is creating leaders who will rethink how care is delivered, measured, and improved — for Arizona’s diverse communities and beyond.

Join us as we shape a new model of medical education and build the future of health care.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Downtown Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$22329.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.