About the role
The Carrier Performance Manager (CPM) is responsible for owning and optimizing relationships with assigned insurance carrier partners. This role drives carrier performance through a combination of relationship management, negotiation, performance ownership, strategic growth and cross-functional execution.
Each CPM serves as the owner of performance outcomes for their assigned carrier portfolio, with accountability for growth, profitability, and operational execution. This includes influencing carrier behavior, structuring and enforcing agreements, and ensuring alignment between carrier appetite, company strategy, and field execution.
The Carrier Performance Manager partners closely with internal stakeholders and carrier partners to maximize the value of each carrier relationship. This role requires strong business judgment, structured problem-solving, and the ability to influence outcomes both externally (carriers) and internally (Sales, Operations, Product, Finance).
The CPM is responsible for translating strategic priorities into carrier-specific actions, managing performance against defined metrics, and ensuring that commitments are clearly defined, measured, and enforced.
Job Responsibilities:
Carrier Relationship & Performance Ownership
- Own end-to-end relationships with assigned carriers, including executive engagement and escalation management, obtaining exclusive access to carrier executives
- Drive performance outcomes across growth, profitability, and portfolio diversification
- Ensure alignment between carrier economics, company strategy, and field execution
Negotiation & Deal Management
- Structure and negotiate carrier agreements, including commissions, incentives, and performance terms
- Develop objective perspectives based on data (e.g., internal: performance data, external: market data/context)
- Ensure commitments are clearly defined, tracked, and enforced
Performance Management & Business Reviews
- Monitor carrier performance and identify trends, risks, and opportunities
- Lead recurring business reviews (QBRs/MBRs) to align on performance and action plans
- Partner with analytics and operations to generate insights and drive accountability
Market Intelligence & Field Enablement
- Translate carrier appetite into clear guidance, placement strategies, and guardrails for the field
- Monitor market trends and carrier dynamics to inform decision-making and negotiation strategy
- Act as a bridge between carriers and internal teams to reduce friction and improve execution
Cross-Functional Leadership & Problem Solving
- Partner with Sales, Operations, Product, and Finance to drive aligned execution
- Proactively identify and resolve issues impacting carrier performance
- Use structured problem-solving to address complex, ambiguous challenges
Aplyr's read
Goosehead Insurance is a tech-driven agency offering personalized insurance through independent agents, ideal for those seeking innovation in the insurance sector.
What's promising
- •Strong focus on technology enhances client service and operational efficiency.
- •Expanding network of independent agents increases market reach and client access.
- •Diverse role offerings indicate growth and opportunities for career advancement.
What to watch
- •High reliance on independent agents may lead to inconsistent client experiences.
- •Rapid expansion could strain internal resources and support systems.
- •Competitive insurance market may pressure profit margins and growth.
Why Goosehead Insurance
- •Technology-driven approach sets it apart from traditional insurance agencies.
- •Emphasis on personalized solutions caters to diverse client needs.
- •Network of independent agents provides flexibility and local expertise.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Goosehead Insurance
Goosehead Insurance Agency is a technology-driven insurance agency that specializes in providing personalized insurance solutions to clients through a network of independent agents.
