Banquet Captain

Hunt Valley Country Club - Phoenix, MD

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Position Summary:
The Banquet Captain is responsible for overseeing and coordinating banquet events to ensure exceptional guest service and smooth operations. This role supervises banquet staff, manages event setup and execution, and serves as the primary point of contact during events.

Key Responsibilities:

• Event Execution
  • Oversee all aspects of banquet events from setup to breakdown
  • Ensure rooms are set according to event specifications (BEOs – Banquet Event Orders)
  • Coordinate timing of food and beverage service with kitchen staff
• Team Leadership
  • Supervise, train, and direct banquet servers and support staff
  • Assign duties and ensure staff adhere to service standards
  • Monitor staff performance and provide feedback
• Guest Service
  • Act as the main point of contact for clients during events
  • Ensure guest satisfaction by addressing needs and resolving issues promptly
  • Maintain a professional and courteous presence at all times
• Operational Coordination
  • Communicate with kitchen, sales, and event planning teams
  • Ensure proper staffing levels for each event
  • Inspect setup, cleanliness, and overall presentation of banquet areas
• Compliance & Standards
  • Ensure adherence to health, safety, and sanitation regulations
  • Maintain company service standards and policies

Qualifications:

• Previous banquet or hospitality experience (2–4+ years preferred)
• Leadership or supervisory experience
• Strong communication and organizational skills
• Ability to work in a fast-paced, high-pressure environment
• Flexible schedule (nights, weekends, holidays required)
• Knowledge of food and beverage service standards

Physical Requirements:

• Ability to stand and walk for extended periods
• Lift and carry up to 30–50 lbs
• Work in a dynamic, event-driven environment

Key Skills:

• Leadership & team management
• Customer service excellence
• Time management & multitasking
• Attention to detail
• Problem-solving

Pay Range: $3.63 - $23.00

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.