About the role

Aplyr's Quick Take

This role is about coordinating IT service delivery projects, ensuring everything runs smoothly from start to finish. You'll work closely with internal teams and subcontractors, handling documentation, invoicing, and communication to keep projects on track. It's primarily an individual contributor role focused on support and organization.

Good fit

This position is ideal for someone with a background in project coordination or administration, preferably with a few years of experience in IT or service delivery. A detail-oriented person who enjoys managing multiple tasks and communicating with various stakeholders will thrive here.

Worth noting

The company emphasizes a commitment to diversity and offers opportunities for professional growth. However, the role may involve a lot of administrative tasks, which could be a downside for those seeking more strategic responsibilities.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Partner Services Coordinator will support our growing Services organization by providing support to teams that are delivering IT services to our Customers. The coordinator will interface with Customers, Sales, Operations, and our external Subcontractor network to ensure success as we help our Customers to deploy and manage their technology. The coordinator is responsible for providing support from the start of the IT delivery project (project kick off) to the end (project close), ensuring that projects are being billed accurately and on time as well as delivered with excellence. 

This position will report to the PMO Partner Services Manager in our Austin, Texas office location.

Role Description

Coordinate with internal teams, including Sales, Operations, and Customer Success, to ensure accurate tracking, processing, and invoicing of services projects.

Respond to payment inquiries by reaching out to appropriate parties for clarification and ensuring all necessary information is provided.

Build and maintain professional relationships with subcontractors, partners, and internal teams to facilitate smooth operations and support service delivery.

Manage project documentation, including the review and execution of Statements of Work, and set up projects in online tools for end-to-end management and billing.

Attend and participate in project meetings, such as kickoff and close meetings, to ensure alignment on expectations, roles, and responsibilities among all parties involved.

Monitor project progress, manage expectations, and escalate issues as necessary to ensure successful project delivery.

Oversee project billing and invoicing activities, ensuring timely and accurate billing and payment to subcontractors.

Contribute to and leverage centralized documentation repositories for training and best practices, promoting continuous improvement and scalable growth.

Provide guidance on processes and standards to both internal teams and external subcontractors as well as holding subcontractors accountable to those processes.

Behaviors and Competencies

Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
Proficiency in using Business Intelligence tools to analyze and interpret data for informed decision-making preferred - Intermediate

Other Requirements

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience in a client-facing role
3-5 years of experience managing Customer relationship and projects
Knowledgeable of Microsoft Office applications

Preferred Requirements

Experience with Contracts and/or Statements of Work
Billing Software/PSA
Experience with PSA/Autotask, Airtable, Visio is a plus

The estimated annual pay range for this position is $60,000 - $85,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Aplyr's read

SHI International is a dynamic IT solutions provider, attracting professionals eager to innovate in technology product and service delivery.
Synthesized from recent postings & public sources

What's promising

•SHI International offers diverse career paths in technology and business development roles.
•The company invests in cutting-edge IT solutions, providing employees with exposure to innovative projects.
•Strong market presence in IT solutions enhances job stability and growth opportunities.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environments due to competitive IT industry demands.
•Rapid technological changes may require constant skill updates and adaptability.

Why SHI International

•Specializes in comprehensive IT solutions, setting it apart from general tech service providers.
•Offers a wide range of roles, from technical to strategic business positions.
•Focus on innovation in IT solutions positions SHI as a leader in technology services.

Aplyr’s read is generated by AI from public sources. Was it useful?