The application window is expected to close on: 05/30/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The Leader, Customer Information Clearinghouse (CIC), is responsible for driving the transformation and strategic direction of the CIC team.  This role oversees the delivery of high-quality customer information services and ensures operational excellence, compliance, and continuous improvement.  The ideal candidate is a visionary leader with demonstrable experience in leading teams through change, optimizing the business processes, and enhancing customer value.  
 

Position Overview: 

You will be responsible for setting the vision, strategy, and operational direction for the CIC function. This role ensures the effective management, integrity, and security of customer information while driving continuous improvement in service delivery and business value.  The CIC Leader partners with cross-functional teams and stakeholders to modernize operations, implement standard methodologies, and maintain compliance with data privacy and regulatory standards.  The successful candidate will be a ground-breaking leader with a solid background in information management, capable of inspiring teams and leading organizational change to support current and future business objectives.  

Who You Are: 

• A visionary and transformational leader with a consistent track record of driving organizational change and building high-performing teams. 

• Possess deep expertise in information management, customer data operations, and data governance. 

• Solid understanding of regulatory, privacy, and compliance requirements related to customer information. 

• Highly skilled at developing strategies, implementing operational improvements, and delivering measurable business value. 

• Thrive in collaborative, cross-functional environments and are adept at building strong relationships with collaborators at all levels. 

• Analytical, results-oriented, and comfortable making complex decisions in a dynamic business environment. 

• Passionate about continuous improvement and committed to maintaining the highest standards of service quality and data integrity. 

What You'll Do: 

• Provide strategic leadership and direction for the CIC team, aligning objectives with organizational goals. 

• Overhaul and modernize CIC operations to enhance efficiency, scalabiity, and service quality. 

• Develop and execute strategies to improve customer data management, security, and compliance. 

• Cultivate a culture of collaboration, innovation, and accountability within the team. 

• Build and maintain strong relationships with internal stakeholders, customers, and partners to ensure CIC services meet evolving business needs. 

• Identify and implement best practices, tools, and technologies to optimize information management and service delivery. 

• Monitor and report on key performance metrics, ensuring continuous improvement and alignment to business objectives. 

• Lead change management initiatives to ensure team adoption of new processes and technologies, 

• Ensure compliance with relevant data privacy, security, and regulatory requirements. 

• Provide mentoring and professional develop opportunities for CIC team members. 

Minimum Qualifications: 

• Bachelor’s degree in Business, Information Management, or a related field (Master’s degree preferred) or equivalent experience.   

• 8+ years of experience in information management, customer service operations, or related roles. 

• Proven expertise in leading teams through transformation and change management. 

• Strong analytical, problem-solving, and decision-making skills. 

• Demonstrated ability to develop and execute strategic initiatives.

Preferred Qualifications: 

• Strong knowledge of customer information systems, data governance, and compliance requirements. 

•  Excellent communication, interpersonal, and stakeholder management skills. 

• Experience working in a global organization is a plus. 

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $155,300.00 to $227,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$199,200.00 - $317,600.00

Non-Metro New York state & Washington state:

$179,900.00 - $291,700.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.