About the role
Primary Location: Grand Rapids, MI
Employee Status: Full-Time
Workplace Type: Fully On-Site
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
The Mortgage Fulfillment Specialist I role is primarily responsible for the tracking, payment and research of escrow items (taxes, insurance, PMI) for LMCU’s Mortgage portfolio. This role also provides support to the Mortgage Servicing phone queue while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.
What you’ll do:
Tracking/paying escrow items (taxes, insurance, PMI) to ensure timely payment and protection of LMCU’s interest in each property.
Answering Member inquiries about their mortgage or HELOC accounts via Mortgage Servicing phone queue, while adhering to the five star service promise,
demonstrating PRIDE Culture and staying compliant with investor, federal and state regulation.
Researching escrow items (including but not limited to: insurance discrepancies, tax delinquencies, annual escrow disclosure items) to resolve internal and
external member inquiries.
Responding to/processing escrow change requests, such as addition or removal of an escrow account, ensuring all necessary documentation is obtained while
staying compliant with investor, federal and state regulation.
Daily servicing functions (including, but not limited to: processing loan payments and payoffs, updating/maintaining servicing system, answering email or LiveChat
requests for mortgage information)
Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.
What you’ll bring:
One to three years of similar or related experience.
Working knowledge of Symitar, Interlinq, Freddie Mac ServiceLoans and Fannie Mae SURF.
What you’ll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.
Aplyr's read
Lake Michigan Credit Union is a member-owned financial institution focused on providing comprehensive banking services with a community-centric approach.
What's promising
- •LMCU offers a wide range of financial services, appealing to diverse banking needs.
- •The credit union is member-owned, fostering a community-focused environment.
- •Recent expansion into Florida shows growth and new market opportunities.
What to watch
- •Limited public information about career advancement opportunities within LMCU.
- •As a credit union, compensation may be lower compared to large banks.
- •Job openings are mostly part-time, which may not suit all job seekers.
Why Lake Michigan Credit Union
- •LMCU's member-owned structure emphasizes community and customer service.
- •The credit union's expansion into Florida marks significant geographic growth.
- •Focus on personal banking and community involvement differentiates LMCU from larger banks.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Lake Michigan Credit Union
Lake Michigan Credit Union (LMCU) is a member-owned financial institution that provides a range of banking and financial services including savings accounts, loans, and mortgages.
