Trust & Safety Operations Analyst, Ads

About the Team

At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale.

We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles, and this team is key to that.

About the Role

We’re looking for a senior operator to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll own critical Ads T&S workstreams end-to-end, partnering closely with Product, Policy, Engineering, Legal, and Go To Market to design scalable enforcement processes, strengthen detection and tooling on novel risks, and ensure we’re ready to grow Ads and monetization safely while delivering a great experience for users and advertisers.

This role sits at the intersection of strategy and execution: you’ll define problems, design systems, and implement scalable, AI-first solutions from the ground up.

As OpenAI introduces new revenue-generating formats and partnerships, you’ll turn ambiguity into structured initiatives that balance user safety, advertiser experience, and business growth.

In this role, you will:

• Own complex, high-impact Ads Trust & Safety problem areas from strategy through execution.

• Design and scale operational workflows for Ads Trust & Safety, including enforcement models, review processes, escalation paths, and quality frameworks

• Partner closely with Product, Policy, and Engineering to translate risk and policy requirements into scalable systems, tooling, and automation.

• Improve the end-to-end enforcement and advertiser support funnel through frontline enablement, clearer escalation paths, and automation

• Act as a key point of contact across internal teams and external partners, providing clear updates on risk, enforcement, and product feedback

• Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.

• Use data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals and solutions grounded in metrics and operational signals.

• Contribute to the evolution of Ads Trust & Safety cross-functional strategy, including how safety scales with automation, classifiers, and self-service tooling.

• Act as a senior XFN partner and subject-matter expert, influencing direction through strong judgment, clear communication, and credibility.

You might thrive in this role if you:

• 8+ years of experience in Monetization or Ads policy Operations, Trust & Safety, Business Integrity, Risk Operations, or a closely related domain.

• Deep familiarity with ads ecosystems and advertiser risk

• In-depth experience leveraging AI models or agent-based tooling in operational and support workflows

• Proven ability to independently own ambiguous, cross-functional initiatives and drive them to completion.

• Strong operational judgment and systems thinking—able to design solutions that scale beyond manual review.

• Experience working closely with Product,