Field Operations Lead Specialist - Northern California

At Philz, growth is never just about opening more stores, it’s about opening them the right way. We’re looking for a Field Operations Lead Specialist based in the San Francisco Bay Area to help lead that work by owning the readiness, coordination, and continuous improvement of our New Store Opening model. This role plays a critical part in making sure each opening is set up to launch on time, operate smoothly, and support long-term success.

You’ll work across teams to bring structure, discipline, and consistency to how we open new stores, while also helping strengthen field execution through tools, support, and project leadership. If you’re someone who knows how to keep moving parts aligned and build systems that can scale with growth, this role will give you the chance to make a visible impact.

This role involves monthly travel in our operating markets. 

 

WHAT YOU’LL DO

NSO Strategy & Execution 

• Lead the end-to-end NSO lifecycle from hiring to post-open support exit across multiple concurrent openings
• Facilitate high-impact group training and in-store coaching across all roles. Other NSO training support as needed
• Ensure stores open: 
• On time aligned to rent commencement and turnover readiness 
• Operationally ready (systems, product, training, staffing) 
• Customer experience ready 
• Financially disciplined 
• Performance metrics met 
• Lead NSO planning 
• Own assigned NSO location opening calendar and readiness milestones (Staffing - Post-Open support exit)
• Build training pod teams for maximum training excellence 
• Biweekly staffing readiness calls 
• Risk identification + collaborate on mitigation plans 
• Standardize and continuously improve 
• NSO playbooks, timelines, and readiness checklists as needed
• Post-open support structure and stabilization process 
• Raise the quality bar after every opening by leading post-mortems for each assigned opening and reviewing opening results, guest scores, hiring readiness, and first 60-day outcomes 
• Coordinate findings with the Manager, and present to Senior Leadership 
• Lead pilots, tests, and new process rollouts tied to openings.

Field Operations Leadership 

• Act as a bridge between NSO and existing store operations 
• Step into high-risk openings or underperforming launches; make decisions on support deployment, timeline adjustments, and recovery actions in partnership with Field and Central Operations Leadership
• Support Area Leaders in stabilizing new stores post-open, driving consistency across mature locations, and reinforcing operational standards and SOP adherence 
• Identify field-wide execution gaps in training and hospitality and translate into training improvements and tools
• When not in NSO cycles:
  • Deploy into the field to strengthen existing stores 
  • Support underperforming locations with structured recovery plans 
  • Reinforce the Bettering Days mission through operational excellence 

Projects & Cross-Functional 

• Consult and participate in high-impact operational projects such as:
  • NSO Process design and updates 
  • Training system enhancements 
  • Operational dashboards 
  • Pilots and tests not related to New Store Openings 
• Build and maintain:
  • NSO Workbooks/Project plans 
  • Communication cadence across stakeholders 
• Training & readiness alignment through design, validation, execution and evaluation