About the role
Top skills: Operations Management, Order Management, Forecasting
-Order management
-Data analysis
-Excel and Alteryx proficient
Schedule: 5 days fully onsite (5 days in office 9am to 6pm)
KEY RESPONSIBILITES/REQUIREMENTS:
Roles & Responsibilities
• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Samsung.com orders.
• Analyze order data across Samsung and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
Skills and Qualifications:
• Bachelor’s degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred
Why work at BTI?
We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.
Aplyr's read
BTI Solutions is a tech services firm excelling in telecom and IT, attracting bilingual professionals and those skilled in logistics and analytics.
What's promising
- •BTI Solutions offers diverse roles, from logistics to network engineering, appealing to a wide range of professionals.
- •The company emphasizes bilingual proficiency, especially in Korean, enhancing communication in global markets.
- •BTI Solutions is involved in innovative telecom and IT projects, providing employees with cutting-edge industry exposure.
What to watch
- •Limited public information about BTI Solutions' company culture and work-life balance.
- •High emphasis on bilingual skills may limit opportunities for non-Korean speakers.
- •The niche focus on Korean markets might restrict career growth for some professionals.
Why BTI Solutions
- •BTI Solutions specializes in telecom and IT, offering niche opportunities for industry-specific professionals.
- •The company frequently hires for roles requiring Korean language skills, highlighting its focus on Korean-speaking markets.
- •BTI Solutions' diverse job offerings include unique positions like eCommerce Product Specialist in the auto parts sector.
Aplyr’s read is generated by AI from public sources. Was it useful?
About BTI Solutions
BTI Solutions is a technology services company that specializes in providing innovative solutions in the telecommunications and IT sectors.
