Clinic Administrator

1. Patient care

• Greeting customer with service behavior

• Assist patient for body’s weight measurement before and post dialysis treatment

• Coordinate with others department 

• Clinic and patient document preparation

• Answer calls and respond to emails

• Handle customer inquiries both telephonically and by email

• Manage and resolve customer complaints

• Provide customers with product and service information

• Enter new customer information into system

• Update existing customer information

• Assist nurse for Patient Laboratory coordination

• Assist Nephrologist when visit patient

2. Administration and Documentation

• Check patient visit slip and record patient Dialysis payment to system and document

• Coordinate with Finance department about payment record daily

• Record patient reimbursement information to online system

• Record Patient information to nephrology society of Thailand system

• Summarise daily revenue and patient volume and submit to Finance department or assigned person on time

• Manage daily and monthly inventory stock and report to Head nurse

• Summarise used volume of medical supply and equipment daily

• Manage office supplies stock and place orders

• Prepare regular reports on expenses and office budgets

• Maintain and update company databases

3.   Communication and service

• Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.

• Assist nurse for checking patient schedule, patient location and identify patient reimbursement category

• Communicates and coordinates effectively with multidisciplinary team.

• Provide service to patient and family with quality of care.

• Demonstrates willingness to take a good care of patient and family

• Provide excellent service

• Complies with accepted dress code.

• Maintains a professional image among colleagues and to the public.

4. Quality and safety

• Performs activities as safety standard

• Follow Infection control policy

• Report all incident and customer feedback to nurse.

• Demonstrates willingness to initiate or participate in unit quality activities for safety culture.