About the role

Aplyr's Quick Take

This role is primarily about troubleshooting and managing network and server hardware, specifically focusing on circuit provisioning and maintenance. It involves working with vendors and internal teams to ensure smooth operations of physical and logical circuits, making it an individual contributor role with a hands-on approach.

Good fit

Ideal candidates will have experience in network operations, particularly in the Telco or infrastructure sectors, and should be comfortable working in a fast-paced environment. Strong problem-solving skills and the ability to manage vendor relationships are key.

Worth noting

The role requires flexibility with multiple tracking platforms and emphasizes continuous improvement, which may appeal to candidates who thrive in dynamic settings. However, the job's specifics on daily tasks and team structure are somewhat vague.

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Centific Global Solutions is currently seeking a Circuit Provisioning Engineer with a keen eye for detail, adept at understanding interconnections, and experienced with Network/OTN equipment.

The ideal candidate should be proficient in troubleshooting both physical and logical circuits across various internal stakeholders, external vendors, and different time zones. Flexibility in using multiple tracking platforms and sheets is essential, along with a strong inclination towards continuous improvement processes and solutions. Previous experience in a dynamic work environment is preferred, with an added advantage for those who have worked in the Telco/Infrastructure sector and have experience managing external vendors and data centres.

Job Responsibilities

• Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components

• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.

• Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.

• Facilitate physical layer installation of server and network cabling according to cabling matrices.

• Physical server and circuit troubleshooting and fault analysis.

• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.

• Responsible for coordinating and tracking requests/orders and providing weekly reports.

• Post documentation on each implementation.

• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers

• Assist with other regional works during business hours for maintenance related works

Data Accuracy

• Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.

• Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold

• Raise Site and Vendor Remote Hands to perform site audits when needed.

• Update CDP/Internal documents when requested and perform ad-hoc tasks when required.

• Have ticketing system for tracking all requests (JIRA)

• Work with SCM, equipment vendors, and data centers to manage delivery dates and time windows.

• Process Improvement Support

Vendor Support

Initial POC for all Vendor Queries relating to interconnection, troubleshooting
Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
Update internal documentation for all Internet Provider contact and circuit details
Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
Submit Vendor Remote Hands Requests to support physical works on site
Perform regular audits for all server, circuits, spares inventory

Qualifications

• Diploma or Bachelor’s Degree in IT, or equivalent.

• Minimum 2 years’ experience data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.

• Experience executing detailed MOPs, technical instructions, following documentation.

• Knowledge of relevant technologies - fibre optics, network interface types: form factors and protocols.

• Strong troubleshooting skills technical, logistical, process, and others.

• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.

• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.

• Basic command-line proficiency in Linux/Unix and any switch OS CLI

• Able to work independently with minimum supervision.

Preferred qualifications

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunication working environment.

• Experience collaborating across multiple levels and functions.

• Anticipate problems in planning and proactively limit project-impacting factors.

• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.

• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Aplyr's read

Centific specializes in data-driven AI solutions, attracting tech-savvy professionals eager to innovate in machine learning and artificial intelligence sectors.
Synthesized from recent postings & public sources

What's promising

•Centific offers diverse roles in AI and machine learning, appealing to tech enthusiasts.
•The company provides global opportunities, enhancing career growth and international exposure.
•Centific's focus on cutting-edge technology attracts top talent in data services.

What to watch

•Limited public information about Centific's workplace culture and employee satisfaction.
•Rapid technological changes may require constant skill updates from employees.
•Potential challenges in maintaining competitive edge in a fast-evolving AI market.

Why Centific

•Centific emphasizes data-driven solutions specifically tailored to enhance decision-making processes.
•The company integrates AI and machine learning into operations, setting it apart from traditional tech firms.
•Centific's global presence allows for diverse project involvement across different regions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Centific

Centific

centific.com

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Centific is a global provider of data-driven solutions that help organizations leverage artificial intelligence and machine learning to enhance their operations and decision-making processes.