About the role

Chef Robotics is accelerating the deployment of intelligent machines in the physical world, starting with food production — the sector facing the largest labor shortage in the U.S., with 1.14M unfilled jobs today and 3.1M projected by 2030. These roles can't be offshored, making robotics essential to keeping production onshore and strengthening America's manufacturing base.

Our AI-powered robots automate food prep and assembly in commercial kitchens and food manufacturing, and have already produced over 110 million meals in production — generating the world's largest proprietary dataset for deformable food manipulation. Backed by investors including Kleiner Perkins, Construct, Bloomberg Beta, and Promus Ventures, and built by a team from Cruise, Zoox, Google, Tesla, and Amazon Robotics, Chef is rapidly scaling with multiple multi-year contracts and a mission to put an intelligent robot in every commercial kitchen.

About the Role

Chef is seeking a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site. You'll work from our SF office, monitoring and responding to support requests that come in through Slack, Microsoft Teams, our web portal, email, and phone; triaging, troubleshooting remotely, documenting, and escalating issues across our deployed fleet.In this role, you’ll work in the office communicating with customers’ operations teams to understand issues on site, triage incoming tickets with relevant data, investigate to determine a fix based on playbooks and deploy fixes or mitigations. When help is needed you will lead escalations to Systems Support Engineers and Applications Engineers. Further, you will work with the Customer Support Manager to improve existing performance and to develop and test new tasks for the robot leading to expansion at existing customers

This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chef's revenue stream. In this role, you’ll be responsible for managing one of the core drivers of the company’s success, our relationships with our customers. If you’re excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you. Please note that this is a customer facing role and works during off-hours.

Shift is from Fri-Mon from 6 am - 4 pm PST

Skills & Tags

go ai data product

Aplyr's read

Chef Robotics is at the forefront of automating food preparation with cutting-edge robotics, attracting talent passionate about innovation in food technology.
Synthesized from recent postings & public sources

What's promising

•Chef Robotics is pioneering automation in the food service industry, promising significant efficiency gains.
•The company is backed by advanced AI technology, enhancing its competitive edge in food tech.
•Recent hires indicate a strong focus on expanding both technical and customer-facing teams.

What to watch

•The niche focus on food service automation may limit market opportunities.
•High dependency on robotics technology could pose risks if tech advancements stall.
•Adapting to diverse culinary preferences may challenge the scalability of solutions.

Why Chef Robotics

•Chef Robotics integrates AI with robotics specifically for food preparation, a niche yet innovative approach.
•The company targets efficiency improvements in an industry traditionally resistant to automation.
•Their focus on robotics in food tech sets them apart from generalist automation firms.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Chef Robotics

Chef Robotics

chefrobotics.ai

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Chef Robotics develops automated cooking solutions for the food service industry, leveraging advanced robotics and AI technology to enhance food preparation efficiency.