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Mid-Level
Resolution Specialist Team Leader
Confirmed live in the last 24 hours
Wing Assistant
Compensation
PHP45k - PHP50k/per-month-salary
Metro Manila
On-site
Posted January 21, 2026
Job Description
The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.
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