Senior Manager, External Communications & Social Reputation

Senior Manager, External Communications & Social Reputation

New York, NY (Hybrid – 3+ days in office)

We’re looking for a socially fluent, strategically sharp communications leader to shape how our brand shows up in real-time public conversations. This senior individual-contributor role sits at the intersection of corporate reputation, executive voice, and high-signal platforms - turning reactive moments into opportunities to build lasting trust. You’ll design the systems, guardrails, and playbooks that let our brand engage authentically at the speed of culture while supporting our most visible executives.

Reporting to the Chief Communications Officer, you will work hand-in-hand with the CEO, Founder, and other senior leaders, as well as cross-functional marketing and content teams. This is a high-visibility role in a fast-moving creator-economy environment where your high judgment, systems thinking, and platform fluency will directly elevate the brand. 

Core Outcomes (12–18 Month Horizon)

• Drive measurable gains in corporate brand sentiment, trust, and positive engagement across priority public platforms
• Strengthen and professionalize executive social presence and content cadence, particularly on LinkedIn and X.
• Establish a consistent, authentic, platform-native corporate brand voice and presence across X, LinkedIn, and emerging channels
• Design and launch a best-in-class social reputation framework (listening → rapid detection → thoughtful response → learning loops) with clear governance and reporting
• Mentor and develop early-career communications talent, building a strong bench for the future

Key Responsibilities

• Define and evolve the brand’s public voice and engagement strategy on high-signal platforms
• Build and manage a thoughtful editorial calendar focused on reputation, thought leadership, and trust-building
• Create tone-of-voice guidelines, scenario-based response protocols, and clear escalation pathways
• Partner directly with the CEO and Founder to elevate their LinkedIn presence, content cadence, and professional footprint
• Identify, train, and empower internal subject-matter experts to engage authentically with communities when appropriate
• Lead timely, high-judgment responses to emerging issues, balancing speed, brand values, and strategic impact
• Implement social listening, trend monitoring, and early-warning analytics to stay ahead of conversations
• Deliver concise, actionable weekly insights and recommendations to leadership
• Collaborate closely with marketing, content, and agency partners to ensure seamless swim lanes and coordinated execution
• Provide on-the-ground media and engagement support in New York as needed
• Over time, mentor early-career communications team members and contribute to hiring and development decisions

Qualifications

• 6-9+ years in external communications, direct-to-community engagement, or social-first reputation roles
• Deep fluency in X (Twitter) and strong understanding of Reddit dynamics; comfort with LinkedIn executive positioning
• Proven experience managing high-visibility issues or crises in public environments
• Track record of building systems, workflows, and