Employee Welfare Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Your job:  

Are you excited about delivering the best employee experience to our internal guests? We are seeking a People & Culture Employee Welfare Manager who shares our commitment to creating outstanding employee housing and welfare experiences. As an ambassador of exceptional employee experiences, you will focus on employee housing, visa management, ensuring accurate collection and maintenance of confidential information while providing a welcoming presence for all our employees-tenants. On the resort level, you will assist employees in overall welfare, including but not limited to locker rooms, canteen and heart of house areas.

What You will do: 

• Communicate with tenants in both on-site and off-site housing 

• Assist with employee arrivals and departures in housing 

• Conduct monthly inspections of off-site housing in the Whistler community, with follow-ups as needed 

• Prepare tenancy agreements and coordinate bed assignments 

• Respond to day-to-day employee housing inquiries 

• Manage our property management system, ensuring accurate and up-to-date records 

• Coordinate maintenance and repairs for employee housing units 

• Monitor housing inventory and optimize occupancy 

• Ensure adherence to all employee housing policies and procedures 

• Develop initiatives to increase staff housing engagement and satisfaction 

• Oversee heart of house areas and work closely with housekeeping, health and safety and engineering teams to make our heart of house areas are clean and maintained

• Process, collect and administer visa applications and health checks for applicants

As our hotel is open 24/7, 365 days a year, the Employee Housing Assistant Manager must to be flexible in working weekends and holidays and be able to drive a car to be used for business.

About You:  

• Six months to one-year previous experience in HR or hospitality is preferred  with focus on employee housing

• Great communication and problem-solving skills 

• Must be comfortable working independently 

• Knowledge of common administrative tasks and high proficiency in Microsoft Office 

• Excellent reading, writing and oral proficiency in the English language 

• Excellent organizational skills, high level of professionalism and integrity, while maintain confidentiality is essential. 

• Welcoming and engaging with the ability to learn and grow 

• Ability to operate computer equipment, technology, and other HR databases (Workday experience preferred) 

• Ability to multi-task, work autonomously, and collaborate within a fast-paced environment. 

• Speaking, writing and reading English is required 

• Ability to work in Mauritius. This position is not sponsoring the right to work in Mauritius

• Must be familiar with Mauritius, the location of the resort, and laws applicable with employment is preferred

What we offer: 

• Health Benefits after probationary period. 

• Travel Plan and gas reimbursement

• Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room. 

• Paid time off; local leave and paid sick days

• Excellent training and development program. 

• Discovery Nights at Four Seasons worldwide. Local hotel benefits

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Learn more about what it’s like to work for Four Seasons: 

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s 

The management level for this position is:

Operations - Assistant Manager

The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.