About the role

Aplyr's Quick Take

This role is a Technical Sales Specialist focused on product support and customer satisfaction. You'll work closely with engineering and sales teams to resolve technical issues and enhance product quality through documentation and training. It's primarily an individual contributor role with a mix of technical support and project management.

Good fit

Ideal candidates have a strong background in life sciences or engineering, with at least 3-5 years in technical support or product quality assurance. You should be detail-oriented, have excellent communication skills, and be comfortable working independently.

Worth noting

The role requires travel of 10-20%, which may be a consideration for some. The emphasis on developing training programs and maintaining technical documentation suggests a strong focus on continuous improvement and customer education.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Product Support Specialist III, where you'll contribute to customer success and product excellence. You'll connect product management, engineering, sales, and service groups globally, working to maintain and enhance our solutions. Your expertise will directly impact customer satisfaction through technical support, documentation development, and quality assurance initiatives.

In this role, you'll collaborate with engineering and product management teams to ensure service personnel have accurate, up-to-date technical documentation and tools. You'll investigate and resolve complex technical issues, develop comprehensive training programs, and implement continuous improvement initiatives. Your contributions will be essential in maintaining our high standards of product quality and customer service while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:
• Advanced degree plus 3 years of experience, or Bachelor's degree plus 5 years of experience in technical support, product quality assurance, or related field
• Preferred Fields of Study: Life Sciences, Chemistry, Engineering, or related scientific field
• Strong troubleshooting skills and experience with analytical instrumentation
• Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Teams)
• Excellent written and verbal communication skills in English
• Experience developing and conducting technical training programs
• Ability to create and maintain detailed technical documentation
• Strong project management and organizational skills
• Proficient in investigating and resolving product quality issues
• Experience with quality management systems and regulatory compliance
• Ability to travel 10-20%
• Valid passport or ability to obtain one
• Excellent interpersonal skills and ability to work in teams
• Experience with CRM systems and technical documentation tools
• Valid driver's license
• Physical requirements: ability to lift 50 pounds, bend, squat, and reach as needed
• Ability to support customer needs across time zones

Skills & Tags

sales

Aplyr's read

Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
Synthesized from recent postings & public sources

What's promising

•Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
•The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
•Global presence provides diverse career opportunities across multiple regions and disciplines.

What to watch

•High pressure and fast-paced environment may not suit everyone.
•Complex organizational structure can lead to communication challenges.
•Frequent acquisitions may result in uncertainty and change for employees.

Why Thermo Fisher

•Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
•The company plays a crucial role in global scientific advancements and healthcare solutions.
•Strong focus on sustainability and corporate responsibility sets it apart in the industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Thermo Fisher

Thermo Fisher

thermofisher.com

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Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.