About the role

Aplyr's Quick Take

This role is about coordinating and managing the workflow of a digital prosthetic lab, focusing on tracking cases, preparing scripts for printing, and handling inquiries from dental offices. It's primarily an individual contributor role with a mix of administrative tasks and case management.

Good fit

Ideal candidates will have experience in healthcare support or dental lab operations, be detail-oriented, and comfortable with spreadsheets and tracking systems. A proactive working style and ability to manage multiple inquiries will help you thrive.

Worth noting

The pay is relatively low for a specialized role, and the position is fully remote, which may appeal to those seeking flexibility. However, the job involves a lot of administrative tasks, which might not be exciting for everyone.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Lighthouse Case Coordinator. Candidates must be open to working Monday-Friday from 8am-5pm EST and this position will be based remotely.

Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures.

Responsibilities

Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet:
- Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data.
Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print:
- Print LabRx scripts and sort based on print material batching.
Maintain the Lighthouse Billing Tracker.
Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spread sheet which includes:
- Ensuring design files are current and adequately stored for printing.
- Suppling an all-encompassing reference list.
- Ensuring accuracy for Finance to use for monthly billing.
Maintain Lighthouse queue support which includes:
- Case tracking inquiries.
- Responding to any office inquiries of case location, approximate delivery dates, and any additional questions.
- Contacting designer or Lighthouse team to determine delivery estimation.
Manage Lighthouse Portal which includes:
- Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the to Designer Queue (LabRx).
Manage To Designer Queue which includes:
- Cross checking cases in the To Designer Queue for matching cases in the Lighthouse Portal.
Instruct office team members on 3Shape Communication and LabRx protocols as needed.
Customer service support via phone, live chat agent, and ticketing system.

Minimum Education and Experience

High School Diploma or equivalent required.
Experience working in a fast paced, customer driven environment.
Desire to exceed customer service expectations.
Data entry experience.
Proficient with Microsoft Excel.
Organized and detail-oriented.

Base pay range: $20.00 - 22.00 per hour (Actual pay may vary based on experience, performance, and qualifications.)
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees

View CA Privacy Policy

Aplyr's read

The Aspen Group excels in digital transformation and consulting, attracting professionals in tech innovation and strategic marketing roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on digital transformation solutions attracts tech-savvy professionals.
•Diverse roles from AI engineering to marketing analytics offer varied career paths.
•Known for innovative approaches in IT consulting, enhancing client business strategies.

What to watch

•Competitive industry landscape may pressure profit margins.
•Rapid tech changes require continuous employee upskilling.
•Potential for high stress in fast-paced consulting environment.

Why The Aspen Group

•Specializes in both digital transformation and strategic consulting.
•Recent hires indicate a focus on data-driven marketing and analytics.
•Offers roles that blend technology with creative strategy, like Art Director and Senior Copywriter.

Aplyr’s read is generated by AI from public sources. Was it useful?

About The Aspen Group

The Aspen Group

teamtag.com

View company

TAG - The Aspen is a company focused on providing innovative solutions in the technology sector, specializing in digital transformation and consulting services.