Manager, Media Systems Operations - Live Sports

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Opportunity
Netflix seeks deep subject matter expertise in Live Sports media management. You will be a bridge between Live Sports Content, Production Management, Product, Engineering, suppliers, and external production teams, using your expertise to help our team execute on business requirements, scale media delivery workflows, ensure the success of our productions, and support downstream teams. Your understanding of this domain will allow you to identify underlying technical dependencies of stakeholder needs and opportunities to up-level media operations.

Your work will consist of:

• Building best practices for production media management on Live Sports events.
• Shaping operational strategy for Live Sports media delivery.
• Production setup and onboarding to Media Asset Management (MAM) systems.
• Supporting and troubleshooting for users delivering Live Sports media.
• Providing guidance to internal teams leveraging production media.
• Serving as "a voice of the user" for Product and Engineering teams, by identifying and communicating the technical requirements of creative and production needs.
• Collaborating with suppliers and providing feedback on tooling to help identify opportunities for improvement.
• Aiding in solution and new tool discovery, including support for proof-of-concept efforts.

Success looks like production readiness for major events, stakeholders confidence in our Live Sports media management capabilities, scalable and frictionless media delivery operations, including comprehensive documentation and training.

Key Responsibilities

• Scaling media delivery operations
  Build operational strategies that ensure readiness for Live Sports events, delivery specifications for new media types, user guides specific to the Netflix Live Sports media management, and internal training materials.
   

• Providing expert strategic consultancy to cross-functional partners
  Leverage subject matter expertise to “connect the dots” between content, production, technical teams, and external suppliers, ensuring that user needs are captured in system and tool development. You will also ensure that systems and workflows built for Live Sports Media Management align with industry best practices to ensure efficiency and interoperability.
   

• Discovery and testing
  Work hand-in-hand with stakeholders to evaluate new tools and systems that support production media delivery. This will include standing up “proof of concepts” and comprehensively capturing results. You will also help ensure that Netflix product and technology teams have context necessary for successful integration of third party solutions where appropriate.
   

• Vendor management
  Serve as a key point of contact for suppliers providing solutions that support Live Sports media delivery.
   

• Supporting Live Sports media management system operations
  Advise on media ingest rules, data taxonomies, file organization, media management system access rules, and automated workflow orchestration, based on production needs. You will also facilitate the change management required to ensure our systems can facilitate current production needs.
   

• Training and onboarding
  Onboard external and internal users to Live Sports media delivery systems, managing permissions and creating documentation and learning resources to ensure that user training is scalable.
   

• Production support and issue escalation
  Leverage experience to inform support models being developed by the company for systems supporting Live Sports events. This role may need to provide direct issue triage for critical and time-sensitive production media management issues.
   

Qualifications

• Requirements

  • Familiarity with MAM/PAM system operations for large-scale global sporting events (e.g., World Cup or Olympics), including automated workflow orchestration, vendor/supplier relationship management, troubleshooting, access controls, and rights restriction workflows. Ideal candidates will have experience building media workflows and systems capable of supporting multiple event and sport types.

  • Deep understanding of relevant infrastructure, including cloud/hybrid/on-prem architectures, live ingest & replay servers (e.g., EVS), file-based media encoding solutions, live ingest standards (e.g., SRT/HLS/SMPTE 2110), database management, and real-time graphics. Awareness of best practices for handling original camera footage file formats, including color management and data verification.

  • Experience working within host broadcast environments, managing multilateral and unilateral feeds, and ensuring workflow compatibility with third-party media management systems.

  • Extensive experience with post-production media management and workflow support, including familiarity with editorial/finishing tools such as Adobe Premiere, Avid Media Composer, and DaVinci Resolve. 

  • Strong familiarity with automated video and audio analysis tools in Live Sports workflows, including transcription, translation, person recognition, OCR, logo detection, and key play detection.

  • Familiarity with workflows for creating secondary assets, including highlights, promotional assets, live clipping, and direct publishing to social media platforms from clipping tools.

  • A passion for training, educating, and onboarding stakeholders across all levels of experience and technical expertise.

  • Ability to foster trusted, collaborative relationships with individuals from various backgrounds, cultures, and experiences.

  • An earnest and inclusive team player who will be a great steward of the Netflix culture.

• Preferred

  • Experience in data governance, with the ability to advise on and implement taxonomies/ontologies for organizing and finding media. Familiarity with industry-standard schemas (e.g., SportsML/IPTC) and experience integrating sports data services into a MAM environment.

  • Experience building tiered support workflows for MAM systems, including issue escalation to system providers.

Pragmatics

• Los Angeles based role

• Travel may be required for on-site production support, vendor visits, and event coverage as needed.

• Hybrid collaboration with Live Sports Content, Live Sports Production Management, Content Production & Studio Product, Engineering, and Global Production Solutions.

 

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $165,000.00 - $265,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.