Guest Reception Supervisor

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Guest Reception Supervisor

SUMMARY

The Guest Reception Supervisor is responsible for orchestrating and expediting the resort guest check-in and checkout process at the hotel Front Desk.  They will assist in the oversite of the daily operation of the Front Desk. 

ESSENTIAL FUNCTIONS

• Greet guests upon arrival with a warm and sincere welcome and escort them to their rooms.  Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily. 
• Supervise, coach, and mentor the Guest Reception Agents ensuring the correct sequence of events for proper registration and checkout of guests.
• Perform and delegate tasks associated with guest pre-arrival, billing, and organization of the Guest Reception Desk.  Manage staffing levels as occupancy fluctuates.
• Resolve any guest opportunity to ensure complete guest satisfaction.  Then use opportunity as a training tool for the guest reception agents so the problem does not arise again.
• Conduct daily pre-shift meetings.  Participate in ongoing training of associates for continued performance improvement.  Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.
• Maintain a daily log of all guests’ opportunities with corrective action steps.  Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
• Additional duties as necessary and assigned.

QUALIFICATIONS

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.           
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.   
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• High school or equivalent education required. 

PREFERRED

• Two years hotel front desk experience required.  Supervisory experience preferred. 

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods of time approximately six hours. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.