About the role
Position:
IT Service Desk Analyst IJob Description:
IT Service Desk Analyst I
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You’ll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
• Over-the-phone support
• Screen sharing or remote control
• Live chat support
• Email support
What We Are Looking For
• Typically requires a 4 year degree and 4+ years of experience.
• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under close supervision
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
For more job opportunities, please visit https://careers.arrow.com/us/en.
Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESCTime Type:
Full timeJob Category:
Information TechnologyAplyr's read
Arrow Electronics is a key player in technology solutions, employing a diverse workforce from engineers to sales professionals to drive innovation in electronics distribution.
What's promising
- •Strong global presence with operations in over 80 countries, offering vast career opportunities.
- •Diverse role offerings from engineering to sales, catering to various career paths.
- •Focus on cutting-edge technology solutions, keeping employees at the forefront of industry advancements.
What to watch
- •Highly competitive industry may lead to pressure on margins and job security.
- •Complex organizational structure could lead to bureaucratic challenges.
- •Rapid technological changes require constant skill updates, potentially increasing employee stress.
Why Arrow Electronics
- •Specializes in both electronic components and enterprise computing solutions, offering a broad industry scope.
- •Strong emphasis on innovation, reflected in diverse engineering and technical roles.
- •Global distribution network provides employees with international exposure and opportunities.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Arrow Electronics
Arrow Electronics is a global provider of technology solutions, including electronic components and enterprise computing solutions.
