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Customer Service Representative

Johnson ControlsJohnson Controls·Building Technologies and Solutions

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01

About the role

岗位职责:
  • 负责对客户发货地址进行合规性审核与确认,确保符合公司及相关法律法规要求(如出口管制、贸易合规等)
  • 审核客户提供的收货地址信息,包括但不限于公司名称、注册地址、实际收货地址、最终用途等
  • 配合销售、订单管理、物流团队,对订单中的地址信息进行前置检查与风险识别
  • 使用内部及第三方系统对客户及地址进行制裁名单(Sanction List)及受限方筛查
  • 识别潜在合规风险(如敏感地区、异常地址、第三方转运等),并提供风险判断及处理建议
  • 跟进异常案例,与法务/合规团队沟通,确保问题闭环解决
  • 建立并维护发货地址合规审核的操作流程及标准,提高审核效率与准确性
  • 支持审计工作,确保相关流程符合公司内部控制要求
  • 对相关业务团队进行基础合规培训与指导
任职要求:
  • 本科及以上学历,物流、国际贸易、法律、商务管理等相关专业优先
  • 3年以上相关经验,有贸易合规 / 订单管理 / 物流合规 / 客户主数据管理经验优先
  • 熟悉出口管制、贸易制裁(如EAR、OFAC等)相关基础知识优先
  • 具备较强的风险识别能力与逻辑分析能力
  • 具备良好的跨团队沟通能力,能够与销售、法务、运营等多方协作
  • 细致严谨,责任心强,具备合规意识
  • 熟练使用Excel及相关系统,有ERP/CRM经验优先
  • 英文读写能力良好(可处理英文地址及基本邮件沟通)

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Aplyr's read

Johnson Controls excels in optimizing building efficiencies, attracting engineers and technicians focused on innovative solutions in HVAC and security systems.

Synthesized from recent postings & public sources

What's promising

  • Strong focus on energy efficiency aligns with global sustainability trends.
  • Diverse roles in engineering and technical fields offer career growth.
  • Global presence provides opportunities for international work experience.

What to watch

  • Complex organizational structure may slow decision-making processes.
  • Highly competitive industry with constant technological advancements.
  • Limited public information about employee satisfaction and work-life balance.

Why Johnson Controls

  • Pioneers in integrating smart technology for building management.
  • Offers specialized roles in HVAC and security systems engineering.
  • Strong commitment to sustainability through innovative building solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Johnson Controls

Johnson Controls is a global leader in building technologies and solutions, providing products and services that optimize energy and operational efficiencies of buildings.

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