Customer Service Supervisor

Labcorp is seeking a Customer Service Supervisor to join our team in Burlington, NC.

Work Schedule: Generally Monday-Friday (8:00a to 5:00p)

Job Responsibilities

• Supervise the day-to-day operations of the Customer Service department
• Monitoring daily activities of customer service team and make adjustments when needed
• Directly supervise, train, and mentor the customer service support team
• Responsible for ensuring all shifts in the department are properly staffed
• Respond to and resolves complex problems related to lab results and services provided
• Oversee and assess department performance, providing regular performance-related feedback
• Maintain proper documentation pertaining to customer service department activities
• Become well versed in all required databases used throughout the department
• Interact with supply chain operations management as a consistent basis
• Responsible for administering and managing policies and procedures
• Process and maintain payroll and personnel files
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or equivalent
• 3 years or more of customer service experience

Preferred Qualifications

• Associate's degree
• 6 months or more of prior leadership experience
• 6 months or more of contact center or call center environment
• 6 months or more of healthcare industry experience, such as a physician's office or a hospital
• 6 months or more of experience in high volume anatomic pathology laboratory
• Bilingual in Spanish

Additional Job Standards

• Knowledge of Microsoft Office suite
• Experience with Salesforce.com and/or Laboratory Information Systems
• Strong working knowledge of the healthcare industry and medical terminology
• Familiarity with laboratory operations as well as policies and procedures
• Strong verbal and written communication skills and excellent ability to listen and respond
• Be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.