Supervisor Customer Service (Fixed-term contract 1 year)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific Inc., we offer an outstanding opportunity to join a world-class team. Our ambitious environment is driven by collaboration and innovation, where your contributions will help make the world healthier, cleaner, and safer!

Responsibilities

• Act as a working supervisor, supporting and guiding a small team within the EMEA Customer Service function located in Brno Czech Republic
• Support the EMEA Customer Service Teams (Germany) and collaborators with all aspects of order processing
• Process customer transactions from quote to cash while ensuring accuracy and efficiency
• Coordinate and oversee complex order handling and international shipment processes
• Respond proactively to customer queries via phone and email and tickets, acting as an escalation point when needed
• Drive and support projects related to customer satisfaction and process improvement
• Ensure adherence to export control, compliance, and legal guidelines for national and international transactions
• Maintain and ensure accuracy of master data in ERP and CRM systems
• Monitor team performance and provide day-to-day coaching and support

Requirements

• Proven experience in customer service, order management, or a related field
• Initial experience in a team lead, supervisory, or coordination role (working supervisor experience preferred)
• Strong experience in complex order processing and international shipping coordination
• Ability to effectively operate ERP, CRM and phone platforms (Salesforce and GeneSys Cloud strongly preferred)
• ADR and IATA DGR certified; experience with Class 7 is a plus
• Excellent communication skills, both written and verbal in English; German is a plus
• Ability to implement and adhere to strict guidelines, processes, and compliance requirements
• Strong organizational skills with a high level of attention to detail
• Strong interpersonal skills with the ability to guide and support team members

Employment

• This job is offered for 12 months with potential, not guaranteed, prolongation

Join us in this dynamic role where you’ll engage with customers and collaborate with an outstanding team to deliver outstanding service. Your skills will help us achieve our mission, and together, we’ll make a difference!