Technical Services Team Leader

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and supervise day to day operations of the AU Technical Solutions site
• Receive inbound freight from customers.
• Perform receipt, unpacking, decontamination and booking in of returned equipment.
• Perform in-house and some on-site routine services including Pre-Delivery Inspection, Preventative Maintenance and Corrective Maintenance to ensure proper operation of devices.
• Monitor all service requests through completion to ensure that the customer receives service in an expeditious manner. Escalate risks if issues arise that delay timely service to the customer.
• Complete all planned Technical, Quality and Compliance training within the defined deadlines.
• Perform complaints investigation following established procedures as required.
• Maintain effective procedures, records, transactional data and prepare reports.
• Support the sales, the marketing, the logistics and the quality department with technical issues.
• Manage S & R project related activities
• Ensure compliance with all relevant company policies by internal team, contract, and 3rd party resources.

EDUCATION/TRAINING AND/OR EXPERIENCE:

• Tertiary Education desirable but not required.
• Experience leading day to day team operations
• Proactive and able to work in a fast-paced change environment managing competing priorities.
• Attention to detail, exceptional planning and organizational skills.
• Demonstrated excellence in written and oral communication.
• Ability to complete repetitive work without impact on quality.
• Proficient in MS Office applications (Word, Excel, PowerPoint)
• Knowledge of ISO 13485, 9001, 19011

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND CERTIFICATIONS/LICENSES:

• Excellent communication and interpersonal skills, ability to work with diverse groups internally and externally.
• People development skills.
• Stakeholder management skills.
• Time Management skills.
• Knowledge of Software Automation is desired.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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