[Summer Internship 2026] CEG Project Management Intern, Technical (Bangkok Based)

Get to know our team:  

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The opportunity: 

Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain the efficiency and effectiveness of processes, and lead changes to improve customer and partner experience.

In this role, you'll get to: 

• Participate in the operational flow configuration, analysis aimed at improving processes, activity automation, and implementation of new product improvement. This is a hands-on position requiring independent data analysis using tools such as SQL, Metabase, ThoughtSpot, Tableau and/or build on a simplified JavaScript tool. Success in this role requires a strong combination of technical, analytical, project management, and communication skills.
• Facilitate collaboration and effective coordination across various Agoda departments and teams within CEG to achieve project milestones and support business initiatives. Uncover opportunities, analyze issues, identify risks, and propose solutions to be implemented 
• Support projects aimed at improving and maintaining operational KPIs such as quality of service, partners satisfaction, productivity, costs, etc.  Define and design action plans for initiatives in partnership with management team 
• Resolve problems through data analysis and effectively communicate your findings
• Ensure calibration between project teams and other stakeholders as well as provide efficient and regular reporting to management.

What you'll need to succeed:

• Currently enrolled as a 3rd-year student or below and will maintain student status throughout the internship period.
• Available to participate in the internship program from 22nd of May to 31st July 2026 (10-week program).
• Proficiency in programming languages such as Python, Java, or JavaScript, with demonstrated experience in at least one of these or other relevant languages required.
• Proficiency in SQL is highly advantageous.
• Great English communication skills in both spoken and written forms.
• Structured logical thinking and problem-solving skills. Strong numerical acumen.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• Positive attitude and openness to learn and adapt.

 

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