Butler - Amandari

Location Overview

Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart. 

Main Responsibilities

• Provide highly personalized and attentive service to guests, anticipating their needs with precision, discretion, and grace.
• Maintain impeccable standards of grooming, attire, and personal hygiene in alignment with Amandari’s refined luxury environment.
• Deliver exceptional butler service with a strong emphasis on housekeeping excellence, ensuring all villas are maintained in pristine condition at all times.
• Uphold and execute all Amandari policies, procedures, and service standards to ensure seamless and consistent guest experiences.
• Demonstrate professionalism and courtesy, reflecting the core values of the Aman brand.
• Follow established Standard Operating Procedures (SOPs) for housekeeping, villa care, and guest service delivery.
• Possess strong knowledge of Amandari’s services, facilities, and housekeeping standards to confidently assist guests.
• Report directly to the Executive Housekeeper at the start of each shift, ensuring all duties, priorities, and updates are clearly understood.
• Anticipate guest preferences by observing, engaging, and reviewing guest profiles to deliver personalized service.
• Maintain all villas through regular inspections, detailed cleaning, and continuous upkeep to ensure luxury standards are met.
• Prepare villas prior to guest arrival, ensuring cleanliness, proper setup, and availability of all amenities and supplies.
• Perform daily housekeeping services and turndown service with meticulous attention to detail.
• Respond promptly to guest requests, coordinating with the housekeeping team and other departments when necessary.
• Monitor and maintain inventory of linens, amenities, and housekeeping supplies.
• Ensure careful handling of all equipment and materials to minimize damage and waste.
• Assist in administrative duties such as reports, checklists, and housekeeping documentation.
• Participate in daily briefings and ongoing training to stay aligned with service standards.
• Maintain clear communication with the Executive Housekeeper and team members to ensure efficient operations.
• Report maintenance issues, damages, or irregularities within the villa promptly.
• Conduct post-departure inspections and inventory checks to ensure all items are accounted for.
• Perform any additional duties assigned by the Executive Housekeeper to support operational excellence.

Job Qualifications

• High school diploma or equivalent.
• Vocational training in hospitality or housekeeping is preferred.
• Previous experience in housekeeping or butler service in a luxury hotel or resort is an advantage.
• Strong understanding of housekeeping standards, cleanliness, and hygiene practices.
• Basic English communication skills are an advantage.
• High attention to detail, strong organizational skills, and a guest-focused mindset.
• Ability to work independently and collaboratively in a luxury environment.