Specialist, Backoffice Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Backoffice Operations

Overview:
The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross-functional teams and stakeholders to ensure seamless communication and coordination.

Responsibilities:
• Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements
• Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction
• Assist customer service teams with payment related inquiries
• Create and update internal and external implementation documents and process flows
• Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows
• Assist in the preparation of regular reports on operational performance and key metrics
• Provide training and support to junior staff

Required Skills & Experience
• Bachelor’s degree in Finance, Business Administration or a related field
• 3 years minimum experience in the financial services or payments industry, with a focus on payment processing and operations
• Excellent written and verbal English communications skills and interpersonal abilities
• Proficient in payment processing systems
• Ability to work independently and effectively in a fast paced and dynamic environment
• You currently live in Mexico City and has availability to attend the office 3-times per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.