Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

This role will include the following tasks within Customer Experience:

Distribution:

• Carry out all requirements involved in the distribution of go cards including;

• Entering orders into the system
• Initialing and issuing cards
• Packing and dispatching cards
• Creating TPN Acknowledgment forms and following up with Track and Trace

• Assess eligibility of card orders and carry out any follow up required in order to obtain additional information.
• Process both lost and faulty cards to ensure that the system is updated and cards are actioned accordingly.
• Facilitate, amend, maintain and issue Operator employee access as well as driver and maintenance cards.
• Carry out daily card stocktake

Support

• Use multiple systems to carry out investigations, make recommendations, judgments and resolve queries escalated via the Call Centre
• Collect and sort incoming mail, faxes and courier deliveries
• Process mailed applications for both patron refunds and balance transfers
• Answer and resolve both patron and customer enquiries by phone, mail, email and internal systems
• Process system balance transfers and fare adjustments
• Assist with and complete general Finance enquiries
• Maintain, amend and update patron records as and when required.

General:

• Ensure PCI Compliance is adhered to
• Keep records of and input workload statistic into team workbook
• Refer to and utilise task Desk Instructions to ensure that work is carried out accurately
• General office duties: including mailing, faxing and filing
• Meet performance measures as well and internal and external KPI’s
• Attend and participate in team meetings, audits and one on ones.
   
• Minimum Productivity Standards

• Each Representative is to operate towards the recognised capacity performance set by the internal and external Key Performance Indicators as per business requirements. 

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Worker Type:

Employee