Assistant Collections Manager (Acting) | Parramatta

Support a high-performing national collections function and help drive positive financial outcomes.
 

At Heidelberg Materials Australia, we are seeking a motivated and experienced Assistant Collections Manager to join our finance team on a 6-month full time fixed term contract basis. Based out of our Parramatta office and reporting to the National Collections Manager, you will play a key role in supporting debt recovery operations, maintaining strong customer relationships, and ensuring efficient, compliant collection practices across the business.
 

This is an excellent opportunity for a collections professional looking to step into a leadership-support role within a large, dynamic organisation.
 

About the Role
 

As the Assistant Collections Manager, you will support the day-to-day management of the collections portfolio while working closely with internal stakeholders and customers to maximize debt recovery and minimise financial risk.
 

Key Responsibilities

• Assist in the daily management of the national collections portfolio, monitoring outstanding debt and implementing effective recovery strategies.

• Contact customers to negotiate payment arrangements, resolve account disputes, and recover overdue balances in a professional and ethical manner.

• Support the National Collections Manager in developing and maintaining collections policies, procedures, and best practices.

• Generate and analyze collections reports, identify trends, and recommend process improvements.

• Ensure compliance with relevant legislation, regulatory requirements, and company policies.

• Partner with Sales, Customer Service, and other internal stakeholders to facilitate timely debt recovery.

• Manage escalated customer enquiries and complaints relating to collections activities.

• Provide guidance and support to junior team members as required.

• Contribute to continuous improvement initiatives, systems enhancements, and process efficiencies.
   

About You
 

To be successful in this role, you will bring:

• Proven experience in a credit control, accounts receivable, or collections environment.

• Strong knowledge of collections processes, debt recovery practices, and relevant legislation.

• Excellent negotiation, communication, and relationship-building skills.

• Demonstrated ability to manage difficult conversations while maintaining positive customer relationships.

• Strong analytical skills with the ability to interpret financial data and reporting.

• Advanced Microsoft Office skills, particularly Excel, and experience with financial systems.

• Exceptional attention to detail and a high level of accuracy.

• Strong organisational and time management skills, with the ability to manage competing priorities.

• The ability to work independently while contributing positively to a collaborative team environment.
   

Desirable Qualifications

• Tertiary qualification in Finance, Accounting, Business Administration, or a related discipline.

• Previous experience supporting or supervising collections team members within a large organisation.
   

Why Join Heidelberg Materials?

• Opportunity to work for a leading building materials company.

• Supportive and collaborative team environment.

• Exposure to national operations and key business stakeholders.

• Chance to contribute to meaningful improvements within the collections function.

• Competitive remuneration package.
   

If you're an experienced collections professional looking for your next challenge and the opportunity to make an impact, we'd love to hear from you. Apply today.

Heidelberg Materials Australia is an equal‑opportunity employer. We welcome applications from anyone with full Australian work rights who can reliably present “fit for work” each day. If you bring the right attitude, skills, and commitment, we want to hear from you.