Lobby Ambassador/Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Mō tēnei tūranga mahi | About the role

As our Lobby Ambassador - Facilities Coordinator, you'll be the welcoming face of our clients office, delivering exceptional customer service whilst managing reception and concierge functions. You'll ensure seamless daily operations by coordinating meeting rooms, liaising with vendors and building management, and supporting events.

Snapshot of the role:

• Manage the concierge counter, greet and escort visitors, and provide professional reception services

• Handle switchboard operations and deliver outstanding client service via phone, email, and face-to-face

• Coordinate meeting room bookings, resolve scheduling conflicts, and liaise with IT/client teams for AV support

• Support event preparation and execution, including catering coordination and vendor management

• Perform daily facility checks, manage stock replenishment, and coordinate repairs through ticketing systems

• Liaise with building management and vendors for maintenance, visitor registration, and office administration

• Provide administrative support including work orders, security cards, pantry management, and reporting

Ngā pūmanawatanga ōu | What you will bring

We're seeking a polished professional with exceptional attention to detail who thrives as the first point of contact for clients and visitors. You'll deliver seamless, welcoming experiences in a fast-paced environment whilst managing multiple priorities with confidence.

• Exceptional customer service and communication skills

• Experience in corporate reception, financial services, premium hospitality, or customer-facing roles

• Strong administrative skills including facility coordination and request management

• Collaborative mindset with ability to work independently; proficiency in MS Office

• High empathy, problem-solving abilities, and confidence balancing professionalism with approachability

Nōu te rourou | What's in it for you

• Leverage global resources and expertees

• Dedicated mentoring programs and global L&D offering to grow your career

• Holistic wellness programme to support your overal wellbeing

• An active DE&I Committee with an inclusive workplace culture, regardless of gender, ethnicity, age or experience.
   

Mō mātou | What we're about

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat; we’re all about shaping the future of real estate for a better world!

• Be Present – physically, mentally, and with vulnerability

• Smile on Your Dial – positive energy and mindset

• Give Time – nothing valuable can be lost by taking time

• Honour Our Potential – unity is strength, and the cooperation of many minds makes us better

• Seek Your Heat – provide space for others to grow and be open to providing and receiving feedback

• Never Above, Always Beside – talent will get you in the door, but character will keep you in the room

Tono mai, apply today!

If you are keen to explore where JLL can take you in the Commercial Property Industry, apply today, quoting job reference number REQ499202.

Location:

On-site –Auckland, New Zealand

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.