Front Desk Manager - Medical Office - Full benefits, no weekends

Company: Retina Institute of Virginia
Job Title: Patient Coordinator
Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel!

Hours:

• Full Time
• Our clinic is open Monday-Friday 7am-5:30pm
  • Your shifts will fall within these hours
  • You may need to work a little earlier and/or later as needed
    
    

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts
  
  

This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations.

Essential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.

• Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization.

• Complies with HIPAA, Compliance and ECP policies and procedures.

• Provides leadership, guidance, and expertise to all Patient Coordinators.

• Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:

• Patient check-in

• Patient check-out

• Patient insurance eligibility and authorization

• Patient scheduling

• Referral/outside test scheduling and coordination

• Patient Payment

• Daily payment/cash reconciliation

• Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.

• Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings.

• Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.

• Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events.

• Communicates about department, practice and ECP programs and initiatives.

• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.

• Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.

• Implement and monitors all systems and equipment, including Phreesia.

• Provides over sight to department specific dashboard and KPI’s including but not limited to check-in time, front desk hours.

• Troubleshoots bottlenecks and process inefficiencies to continually improve office operations.

• Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.

• Coordinates patient/insurance collections.

• Performs/Assists with interviews and corrective actions.

• Coordinate with team members and other management to resolve any concerns

• Complete all timesheets appropriately.

• Job may require other duties as assigned.

Preferred Qualifications: