Trainer, Clinical Education

Care Access is seeking an experienced Trainer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department. The Trainer, Clinical Education will play a key role in delivering, standardizing, and continuously improving onboarding and upskilling initiatives for site-level clinical research staff at Care Access. Reporting to the Director of Clinical Education, this role supports the execution of a structured training framework tailored to Clinical Research Coordinators (CRCs) and other site staff. The Trainer will act as a critical liaison between the Clinical Education team and site operations to ensure consistent, compliant, and role-specific training aligned with Care Access processes, platforms, and culture. 

This role also contributes to the strategic development and alignment of clinical education initiatives, ensuring all training efforts reflect organizational priorities, best practices, and regulatory requirements. Success will be measured by improvements in onboarding efficiency, compliance adherence, staff readiness metrics, and investigator satisfaction. 

Clinical Education: Onboarding & Continuous Training Development:

• Revise, expand, and optimize onboarding materials and workflows to create a standardized, role-specific, and site-relevant onboarding program. 
• Deliver hands-on, in-person onboarding and provide ongoing virtual support during the initial integration period and beyond, ensuring continuous guidance and reinforcement of learning. 
• Contribute to developing, reviewing and maintaining documentation, training templates, study-specific training, and platform-specific user guides tailored to Care Access tools (e.g., ST, UPVIO, CRIO, IT Support and Supply Portal, Fusion Live, Safety Culture, etc) and/or sponsor provided platforms. 
• Conduct baseline assessments and early issue resolution for new hires. 
• Support the creation, review, and refinement of training curricula, role-specific training plans, and educational materials to ensure they meet organizational standards, regulatory requirements, and evolving operational needs. 
• Collaborate with Subject Matter Experts (SMEs) and other stakeholders to ensure educational content reflects current regulatory standards, organizational priorities, and best practices in clinical operations. 
• Assess and evaluate clinical competency skills during onboarding and throughout training to ensure readiness and ongoing proficiency. Incorporate training analytics and performance data to continuously improve learning outcomes. 

 Development & Performance Support: 

• Serve as the main point of contact for onboarding support, development planning, and performance improvement initiatives in collaboration with departmental Managers. 
• Facilitate regular development sessions with individuals or small groups and provide tailored resources to support performance growth and skill enhancement 
• Provide bi-weekly status updates to leadership (i.e.: Regional Managers, Site Support Solutions, etc. and Director of Clinical Education). Proactively identify trends in performance and recommend targeted interventions. 

Training Implementation & Delivery: 

• Partner with internal departments launching new platforms or processes to ensure seamless implementation and supporting documentation. 
• Lead small-group or site-specific training sessions to ensure team understanding of workflows and system usage. 
• Develop supplemental training content to enhance existing virtual training programs. May collaborate with instructional designers to build e-learning modules and scalable training assets. 

Competency & Compliance: 

• Conduct regular (biannual or annual) clinical competency assessments to identify knowledge / training gaps and development opportunities. 
• Deliver compliance refreshers and monitor adherence to SOPs, WIs, and regulatory requirements. 
• Track training effectiveness using feedback loops, performance metrics, and evaluations. 
• Continuously refine educational content and training delivery methods based on feedback, competency data, and evolving operational insights. 
• Escalate concerns and recommend corrective actions as appropriate. 

Stakeholder & Investigator Support: 

• Serve as a dedicated resource for Principal Investigators (PIs), Sub-Investigators (Sub-Is), and other key stakeholders by offering training-related support that extends beyond platform navigation. 
• Provide guidance on the application of educational content to role-specific responsibilities, protocol execution, and regulatory expectations. 
• Assist with the orientation of new investigators, ensuring they understand Care Access processes, training expectations, and available resources. 
• Collaborate with site leadership and study teams to proactively address knowledge gaps, support protocol adherence, and promote continuous learning. 
• Ensure training engagement and understanding through follow-ups, feedback loops, and tailored investigator support when needed. 

Other Responsibilities:

• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

• Demonstrated ability to lead or co-lead cross-functional training initiatives 
• Strong understanding of clinical trial operations and site-based research environments 
• Ability to develop, adapt, and deliver adult education in diverse learning formats (in-person, virtual, e-learning) 
• Skilled in evaluating training needs and designing competency-based learning solutions 
• High-level collaboration skills and ability to influence stakeholders across clinical and operational teams 
• Strong organizational and time management abilities to balance high travel with documentation and training development responsibilities 
• Proficiency in using Learning Management Systems (LMS) and digital collaboration platforms (e.g., Microsoft Teams) 
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and accessible manner 
• Flexible, solution-oriented mindset with the ability to adapt to evolving priorities and team needs 
• Strong change management skills to support adoption of new systems and workflows. 
• Analytical skills to interpret training data and generate actionable insights. 
• Bilingual or multilingual skills are a plus. 

Certifications/Licenses, Education, and Experience:

• Bachelor's degree in healthcare, life sciences, education, or equivalent experience. 
• Research Professional Certification- RN, CCRP or CCRC preferred 
• Minimum of 2-4 years in clinical research, education, or training delivery for this role. Preferable CRC position. 
• Deep understanding of site-based clinical trial operations. 
• Strong facilitation, instructional design, and coaching skills. 
• Proficiency with digital tools and platforms