About the role

Aplyr's Quick Take

This role is primarily about managing the front office at a hearing care practice, focusing on patient interactions, appointment scheduling, and some sales activities. You'll be the first point of contact for patients, handling minor issues and promoting services. It's an individual contributor role with a sales element.

Good fit

Ideal candidates are those with at least a year of front office experience, strong communication skills, and a knack for sales. A background in healthcare or telemarketing could be beneficial, along with a proactive, organized work style.

Worth noting

The role involves significant outbound calling and sales efforts, which may not be typical for administrative positions. The pay range is on the lower side for healthcare roles, so consider that when applying.

Patient Care Coordinator - Prescott, Arizona

Founded in 1940, Chicago-based Beltone is part of the GN Hearing Care Group, a global leader in intelligent audio solutions with a unique portfolio of medical, professional and consumer audio solutions. Utilizing advanced technology to produce hearing aid instruments sold in the United States, Canada and over 50 countries worldwide, Beltone provides industry-leading products, services and support for its U.S. hearing care network operating in over 1,500 offices in North America. Beltone remains the most trusted brand for quality products and care among its patients and adults aged 50 and older.

Beltone Arizona is a Private Hearing Healthcare practice headquartered in Prescott. Seeking to hire a sales driven and motivated individual to manage the front office, create appointment opportunities through internal prospecting and outreach, assist the provider with helping patients, and represent our practice with professionalism.

Responsibilities

Promote sales by actively attracting new patients to the office
Confer with incoming patients to generate referrals for patient hearing health outreach
Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues
Clean and service hearing aids when the provider is unavailable
Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software
Execute routine bank deposits and credit transactions; manage petty cash account
Maintain weekly sales reports
Package and ship supplies and equipment
Determine specific patient insurance coverage by working directly with insurance companies
Assist patients with qualifications for credit application as needed
Order and maintain appropriate and approved office supplies
Coordinate local outreach events

Qualifications

Understanding of current marketing promotions
Willingness to make extensive outbound dials
Understanding of current HIPAA laws is a plus
Strong interest in patient care and hearing health
High School Diploma or GED
At least one year of front office experience
Telemarketing and inside sales experience a plus
Exceptional professionalism, strong verbal and written communication skills
Outstanding planning and organizational skills
Superior multi-tasking and strong time management ability
Ability to work independently

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

Salary: $17.00-$19.00/hour

Benefits: Medical insurance, Vision insurance, Dental insurance, PTO, Hearing Aid benefit and bonus opportunity.

#LI-Beltone

Aplyr's read

Beltone is a key player in the hearing aid industry, employing specialists dedicated to enhancing auditory health and customer care.
Synthesized from recent postings & public sources

What's promising

•Strong focus on improving life quality for those with hearing loss.
•Offers diverse roles from patient care to sales and training.
•Established reputation in the healthcare and medical devices sector.

What to watch

•High concentration of roles in patient care may limit opportunities in other areas.
•Limited public information about career advancement within the company.
•Potentially high competition for specialized roles in audiology.

Why Beltone